Posts tagged "Customer"

Confirmation Letter of Meeting With Customer

If you have a meeting scheduled with one of your customers then you must respond to it without fail. If you are going for the meeting then sending a confirmation letter is a must. The purpose is to confirm your presence and make it certain from your end that you are going to be there at the decided time, date and venue to discuss the agreed points.

Here is an example of confirmation letter of meeting with customer designed by professionals. Use them to frame your personalized letter in a formal manner with all required details. Such letters are short and specific.

Sample Confirmation Letter Of Meeting With Customer

Paul Johnson

Customer Relationship Manager,

ABC Corporation Pvt. Ltd.

New York

Date: 21st October 2015

To,

Tom Burner

15 Richard Street

Almond Road

New York

Dear Mr. Burner,

It was a pleasure speaking with you yesterday. I would like to confirm that I will be there for the meeting at your residence on 21th October, 2015 at 5 p.m. as discussed over the phone to discuss the malfunctioning of the machine that you had purchased with ABC Corporation Pvt. Ltd.

As agreed, I will bring along the machine expert to look into the matter.

Thanks for your time. If there is any doubt then please feel free to get in touch with me.

Sincerely,

Paul Johnson

Customer Relationship Manager,

ABC Corporation Pvt. Ltd.

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Posted by Hrformats - October 21, 2015 at 12:39 PM

Categories: Letters   Tags: , ,

Cover Letter for Customer Service Sample

A cover letter for customer service is one of the most important documents of submitting a job application. In fact, it is the first contact that you have with a prospective employer and you must make the most of it by impressing the person. Do not spoil it by just simply sending a resume or a badly drafted covering letter.

Below are a few useful tips along with a sample format of a professional and smart Customer Service Letter to help you do the right job. Save a visit to an advisor or agent by using these tips and examples. Whether you are applying for the post of call centre executive or associate, it is the right way of proceeding. Send it to the company representative or a specialist handing the recruitment process.

Tips for Writing a Good Customer Service Cover Letter

  • Customize your letter as per the needs of the employer.
  • Do not use Dear Sir or Dear Madam as salutation.
  • Make sure you clearly state the customer service position for which you are applying. If there is a job reference number then mention it.
  • Make sure there are no careless errors in it. Keep it simple.
  • Don’t use an over confident tone but make sure that your letter sounds confident.

Keep these tips in mind and use the example given below for a quick reference.

Customer Service Cover Letter Sample

Adam Smith

22, Nicholas Street

New York

Ph: 1234-5678

Email: adam@xyz.com

Date: 08.11.14

Dear Hiring Manager,

In today’s society, customer service has an important role to play. Everyone desires for timely, friendly, proactive services for enhancing future business growth. Employing the right service professional is needed for customer loyalty and for representing your organization when assisting your customers and clients.

I have 5 years experience in the service industry which has taught me how to meet and exceed the expectations of every each and every customer. I am experienced in assisting all kinds of customers in different types of settings. I have keenly observed and understood the importance and impact of the work I do. It is very much essential in positioning a company for better exposure and better mouth publicity for achieving success.

It would be a pleasure to interview with you and I am looking forward to hear from you soon.

Yours sincerely,

(Signature)

Adam Smith

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Posted by Hrformats - November 13, 2014 at 7:48 AM

Categories: Letters   Tags: ,

Customer Care Executive Interview Questions and Answers

A customer care executive is a medium between the customer and the organization. Customer care executives are employed in different types of companies to be a direct point of contact with customers. Customer Care Executive Interview is often considered as an easy interview. But many candidates fail to answer even easy questions properly. It is important to prepare with the most frequently asked questions in a customer care executive interview. Some of the most frequently asked customer care executive interview questions and answers are given below. However, you should be prepared with other questions as well.

1 Q: Why did you apply for this job?

A: To answer this question, you need to have the knowledge about the company and the job description. You have to convince the interviewer about your intentions of joining the job. Also relate to your qualifications and abilities which match with their requirements.

2 Q: What does good customer service mean to you?

A: Good customer service means that the customer ends the conversation satisfied with the service of a customer care executive. The matter or the problem should be resolved by the customer care executive without escalating to senior managers.

3 Q:. How will you handle negative feedback from a customer?

A: Negative feedback from a customer should always be handled in a warm and professional manner. Take the negative feedback in a positive way. It is also essential to know the areas where improvement is required and customers are the best persons to highlight negative issues.

4 Q: Will you be able to deal with a difficult customer?

A: Your answer should be always in a yes. Dealing with a difficult customer is a challenging task and you should always show your interest in accepting challenges. Listening to the customer’s problem is essential. Debating with a customer is of no use. You have to work out a solution to satisfy the customer. Controlling the situation is of prime importance as well as retaining the customer.

5 Q:. Do you have the skills which are required for a customer care executive?

A: Mention the skills you have which relate to this position. The skills required for a customer care executive include communication skills, listening skills, patience and problem solving skills. Give examples where you have shown this skills and how you are suitable for this job.

6 Q:. What do you know about this company?

A: A basic answer is expected from this question. Read about the company on its website, news articles and social websites. Giving some real information about the company to the interviewer creates a good impression of you. It also shows that you are really interested in the job.

7 Q:. How will you convey to your customer when you are not able to perform his service request?

A: In such a situation, you should politely convey about the inability to perform the situation. Describe why you were unable to process his request and end the conversation politely. The customer should be properly explained why his request could not be processed. You can use words like apologized, empathized etc. in your answer.

8 Q:. What are your strengths and weaknesses?

A: It is always easy to answer about your strengths but weaknesses should be answered in such a way that does not make you unfit for the job you are interviewing for. It is also important to make it clear what you are doing to address that weakness. The strengths which you mention should also relate to the job.

9 Q:. What is your greatest success till date?

A: The interviewer here wants to see what you have done till now and whether you will be able to bring success for the company as well. Whatever you say about your success, you should always keep the answer short or you will be thought of a very proud person.

10 Q: How do you keep yourself motivated?

A: A customer care executive job can be monotonous at times. Here the interviewer wants to find out what steps you take to keep your motivated. If you do not do anything to keep yourself motivated your efficiency level will go down. Mention your ways of keeping yourself motivated.

11 Q:. What will you do if your co-worker is rude to customers?

A: If the co worker is new, you should advise him or her to behave in a professional way or you can also inform your reporting authority about such a situation. However, in such cases, it also depends whether the co worker has been working for many years then it is difficult to point his mistakes. Moreover, the structure of the organization also has an effect on how the matter can be reported.

12 Q: What are your goals?

A: For this position its better to talk about short term goals rather than long term goals. Your short term goal should not be about a position like you want to be a team leader or customer support manager. It is better to avoid such answers. Talk about some generic goals.

13 Q: How long do you expect to be with our company?

A: Its better to avoid answers like ‘as long as I can’ or ‘depends’. The interviewers are not expecting such kind of answers. Interviewers want employees who will stay with the company for long term. They want to hear answer like permanent, many years etc.

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Posted by Hrformats - September 1, 2014 at 5:35 AM

Categories: Job Interview   Tags: , ,

Acknowledgment of Customer Praise of Employee

Acknowledgment of Customer Praise of Employee

Dear

Thank you for your kind letter regarding your exceptional treatment by one of our employees. A copy of your letter has been forwarded to the personnel department and will be included in the employee’s file.

So seldom is it that a customer takes the time to write a letter of appreciation that I feel moved to reward your initiative.

Please accept the enclosed certificate, which, when presented, will entitle the bearer to a ten percent discount on the merchandise being purchased at that time.

This is but a small token of our appreciation of customers such as you, upon whose satisfaction we have been allowed to grow and prosper in this highly competitive marketplace.

Again, on behalf of our entire organization, a heart-felt.

 

Thank You.

Click Here To Download Acknowledgment of Customer Praise of Employee

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Posted by Hrformats - July 28, 2011 at 4:35 AM

Categories: HR   Tags: , , ,