Apology letters are extremely important in a professional setting because they help you have sound formal relationships with your clients and business associates when your employees or your Company has mistakenly committed some errors. We must accept that we cannot always promise the best of the services or products and therefore, we must always be humble to write apology letter for bad service or for delay in service. By writing apology letter to customer for poor service, we cannot make an unsatisfied client happy but we can always reduce the intensity of his dissatisfaction. Writing Apology Letter for Being Late for Work also helps you have good terms with your boss.
We have come up with an apology letter to client for poor performance. Use this sample template to write a personalized letter to your customer.
Sample Apology Letter to Client for Poor Performance
Advent Mechanics Pvt. Ltd.
Hindustan Medicines Pvt. Ltd.
Dear Mr. Khatri,
I hope this letter of mine finds you in the best of your health and spirits.
You are a very valued client of our Company and we share a strong association of last so many years. All the transactions in the past were in perfect synch with our terms and conditions until the recent one.
I was in deep shock when I received a complaint from your end for unacceptable performance by our production department. After closely studying the issue you were facing, I myself supervised the who situation and found out that the reason behind this issue was the machine which is used for creating the particular part that is fitted in the apparatus is not working properly and is causing the functional issues. I am extremely sorry on behalf of my production department who should have taken care of this problem and addressed it to ensure smooth product delivery.
I have removed the staff responsible for taking care of the machine and I am in deep regrets for causing all the inconvenience to you.
I would again submit my heartfelt apologies on this situation and would request you to please accept them. I will ensure that no such issues surface in future transactions and we have a healthy association.
Advent Mechanics Pvt. Ltd.
Other Related of Apology Letters
If you have decided to leave your company then you must inform about the same to the clients you have been handling till date. Writing a personalized farewell letter to clients is the wise thing to do. This is also a formal way of thanking them for their support during your tenure of work. This is important because over a period of time when you are working for some client, then you tend to develop a professional bond.
Here is a format sample of farewell letter to client which you can use for creating your personalized letter. Such letters are short and precise. You must make sure that you express your gratitude on the association you have had with the client. If you wish then you can also share with them your new place of work.
Sample Farewell letter to clients
12 Stella Apartments,
St. Anthony’s Street,
Date: 10th November, 2015
ABC Corporation Pvt. Ltd.
52 Richmond Street
Dear Mr. Smith,
As per our telephonic conversation on 1st November, 2015, I will no longer be working on your project. From tomorrow onwards, I will not be handling your account as I m quitting from my job with XYZ Development Pvt. Ltd. as I am relocating to California for a better job opportunity.
I wish to express my gratitude for all your support for last two years. Working with you was an amazing experience. While handing your construction projects, I could learn so many new things which have helped me grow. Especially on the project of construction of affordable housing, I learnt amazing planning skills from you.
I have enjoyed my working at XYZ Development Pvt. Ltd. on your projects. Now I am looking forward for new challenges at new workplace. Now I have joined Zee Infrastructure Ltd. in California as Project Manager.
If you have any questions or you wish to stay in touch with me then my contact no. is 1234-5678 or you can also email me at [email protected]
I wish you all the best for your future.