Apology Letter to Client for Poor Performance

Apology Letter to Client for Poor Performance, Apology Letter to Customer Example

Apology letters are extremely important in a professional setting because they help you have sound formal relationships with your clients and business associates when your employees or your Company has mistakenly committed some errors. We must accept that we cannot always promise the best of the services or products and therefore, we must always be humble to write apology letter for bad service or for delay in service. By writing apology letter to customer for poor service, we cannot make an unsatisfied client happy but we can always reduce the intensity of his dissatisfaction. Writing Apology Letter for Being Late for Work also helps you have good terms with your boss.

We have come up with an apology letter to client for poor performance. Use this sample template to write a personalized letter to your customer.

Sample Apology Letter to Client for Poor Performance


R.K. Sharma


Advent Mechanics Pvt. Ltd.


Date: 26.05.2018


Vinod Khatri

The Manager

Hindustan Medicines Pvt. Ltd.


Dear Mr. Khatri,

I hope this letter of mine finds you in the best of your health and spirits.

You are a very valued client of our Company and we share a strong association of last so many years. All the transactions in the past were in perfect synch with our terms and conditions until the recent one.

I was in deep shock when I received a complaint from your end for unacceptable performance by our production department. After closely studying the issue you were facing, I myself supervised the who situation and found out that the reason behind this issue was the machine which is used for creating the particular part that is fitted in the apparatus is not working properly and is causing the functional issues. I am extremely sorry on behalf of my production department who should have taken care of this problem and addressed it to ensure smooth product delivery.

I have removed the staff responsible for taking care of the machine and I am in deep regrets for causing all the inconvenience to you.

I would again submit my heartfelt apologies on this situation and would request you to please accept them. I will ensure that no such issues surface in future transactions and we have a healthy association.

Thanking you


R.K. Sharma


Advent Mechanics Pvt. Ltd.


Click here to Download Apology Letter to client for poor performance in Word Format

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