Sample Employee Satisfaction Survey Questions

I have attached sample employee satisfaction survey questions.

EMPLOYEE ENGAGEMENT SURVEY



INSTRUCTIONS FOR EMPLOYEE ENGAGEMENT SURVEY

 

The objective of the survey is to obtain employee opinion on various issues of concern related to the job and the organization. The questionnaire is divided into 4 sections:

 

SECTION A – Organizational Survey

This section consists of THIRTEEN broad parameters, and statements under each parameter. You are requested to encircle the number (1/2/3/4/5/6) which best describes your attitude towards a particular statement.

Rating Scale: A six-point rating scale is used, where

1 – Strongly Disagree                                                          2 – Disagree

3 – Somewhat Disagree                                                       4 – Somewhat Agree

5 – Agree                                                                               6 – Strongly Agree

For each statement, select the response that best represents your opinion. If you don’t have an opinion or knowledge about a certain question, or if it doesn’t apply to you, circle on ‘No Opinion’ option.

SECTION B – Descriptive Questions

This section contains three open-ended questions, to ascertain employee opinions and views on the organisation

 

SECTION C – Background Information

This section deals with demographic details pertaining to the respondent

 

Section A – Organizational Survey

 

 

 

 


Employee Commitment (Pride)

Strongly
Disagree

Disagree

Slightly
Disagree

Slightly
Agree

Agree

Strongly
Agree

No Opinion

1.        I feel proud to be a part of this organization……………………………………………..

1

2

3

4

5

6

7

Say 2.        I would recommend this organisation to my friends or family members as a good place to work……………………………………………………………………………………

1

2

3

4

5

6

7

Say 3.        I believe the company has a great future…………………………………………………..

1

2

3

4

5

6

7

Stay 4.        I feel a strong sense of loyalty to the company……………………………………….. 1 2 3 4 5 6 7
Stay 5.        I rarely think about leaving this company to work somewhere else………….. 1 2 3 4 5 6 7
Serve 6.        This company inspires me to do my best work every day…………………………

1

2

3

4

5

6

7

Serve 7.        In order to help this company succeed I am always willing to put efforts beyond my normal requirements……………………………………………………………….

1

2

3

4

5

6

7

8.        I feel a strong sense of commitment to this company’s success……………….

1

2

3

4

5

6

7

9.        I would rate this company as amongst the most desirable companies to work in………………………………………………………………………………………………………

1

2

3

4

5

6

7

 

 

Job

Strongly
Disagree

Disagree

Slightly
Disagree

Slightly
Agree

Agree

Strongly
Agree

No Opinion

Overall Job 10.     I always feel excited and enthusiastic about my job………………………………

1

2

3

4

5

6

7

Job 11.     I have a clear understanding of how my job relates to the company’s goals………………………………………………………………………………………………………

1

2

3

4

5

6

7

Job 12.     My job responsibilities are clearly defined…………………………………………….

1

2

3

4

5

6

7

Job 13.     I get a sense of accomplishment from my work……………………………………… 1 2 3 4 5 6 7
Job 14.     I have the authority to make decisions necessary to do my job……………. 1 2 3 4 5 6 7
Job 15.     My views on job related issues are respected……………………………………….

1

2

3

4

5

6

7

Job 16.     I am encouraged to take reasonable risks in my job in order to increase the effectiveness in the organization…………………………………………………….. 1 2 3 4 5 6 7
Job 17.     My job makes good use of my skills and abilities………………………………….

1

2

3

4

5

6

7

Job 18.     Decisions get made without bureaucratic delay in this organization…….. 1 2 3 4 5 6 7
Job 19.     I have been able to draw a balance between my job and personal life……

1

2

3

4

5

6

7

Job 20.     I am encouraged to find smarter ways of doing my job

1

2

3

4

5

6

7

 

 

Performance Management

Strongly
Disagree

Disagree

Slightly
Disagree

Slightly
Agree

Agree

Strongly
Agree

No Opinion

Overall Perf. Mgmt. 21.     Our performance appraisal system is working effectively for me ……….

1

2

3

4

5

6

7

Perf.Mgmt. 22.     I have an opportunity to meaningfully participate in my KRA setting exercise………………………………………………………………………………………………

1

2

3

4

5

6

7

Perf.Mgmt. 23.     I have clearly defined goals and performance objectives…………………..

1

2

3

4

5

6

7

Perf.Mgmt. 24.     I get timely and accurate feedback on my performance and growth….. 1 2 3 4 5 6 7
Perf.Mgmt. 25.     The appraisal process is fair and transparent…………………………………….

1

2

3

4

5

6

7

Perf.Mgmt. 26.     The appraisal process is completely objective………………………………….. 1 2 3 4 5 6 7
Perf.Mgmt. 27.     Promotion decisions are directly linked to performance……………………..

1

2

3

4

5

6

7

 


 

 

Rewards and Recognition

Strongly
Disagree

Disagree

Slightly
Disagree

Slightly
Agree

Agree

Strongly
Agree

No Opinion

Overall R&R 28.     I receive adequate recognition (beyond compensation) for my contributions/ accomplishments…………………………………………….

1

2

3

4

5

6

7

R&R 29.     This company recognizes and honours performance……………..

1

2

3

4

5

6

7

R&R 30.     Excellence in performance and achievement of results are rewarded in time……………………………………………………………………..

1

2

3

4

5

6

7

R&R 31.     Recognition schemes in this organization go beyond annual increments…………………………………………………………………………….. 1 2 3 4 5 6 7
R&R 32.     The process of rewarding employees is clearly understood by me………………………………………………………………………………………….. 1 2 3 4 5 6 7
R&R 33.     Rewards and Recognition Schemes are fair and transparent….

1

2

3

4

5

6

7

 

 

Career and Personal Growth

Strongly
Disagree

Disagree

Slightly
Disagree

Slightly
Agree

Agree

Strongly
Agree

No Opinion

Overall Career & Pers Growth 34.     My future growth opportunities look good here…………………………..

1

2

3

4

5

6

7

Career & Pers Growth 35.     I feel my job is secure in the company , as long as I perform well….

1

2

3

4

5

6

7

Career & Pers Growth 36.     I am given ample opportunities to learn and grow in different areas

1

2

3

4

5

6

7

Career & Pers Growth 37.     I have the freedom to utilize my potential in different areas…………..

1

2

3

4

5

6

7

Career & Pers Growth 38.     This company provides adequate technical education to upgrade my knowledge and skills in the company……………………………………… 1 2 3 4 5 6 7
Career & Pers Growth 39.     The Company encourages job rotation as a development tool…….. 1 2 3 4 5 6 7
Career & Pers Growth 40.     I am confident of being able to achieve my career objectives in this company………………………………………………………………………………..

1

2

3

4

5

6

7

Career & Pers Grwth 41.     The Company gives me adequate training to improve my managerial and soft skills

1

2

3

4

5

6

7

 

 

Work Environment

Strongly
Disagree

Disagree

Slightly
Disagree

Slightly
Agree

Agree

Strongly
Agree

No Opinion

Overall Work Envmt. 42.     The physical working conditions are conducive for effective functioning ………………………………………………………………………………

1

2

3

4

5

6

7

Work Envmt. 43.     Hygiene and housekeeping are given high priority………………….. 1 2 3 4 5 6 7
Work Envmt. 44.     My Work place ( e.g Lighting , work station etc) lets me work efficiently………………………………………………………………………………….

1

2

3

4

5

6

7

Work Environ 45.     The IT and Telecommunication infrastructure supports my work adequately.

1

2

3

4

5

6

7

Work Environ 46.     Relocation between work locations/offices happens smoothly.

1

2

3

4

5

6

7

 

 

Fun at Work

Strongly
Disagree

Disagree

Slightly
Disagree

Slightly
Agree

Agree

Strongly
Agree

No Opinion

Overall Fun @ Work. 47.     There is enough fun and excitement at my workplace…………………………..

1

2

3

4

5

6

7

Fun @ Work 48.     The company organises adequate exciting events at the workplace……..

1

2

3

4

5

6

7

Fun @ Work 49.     I look forward to coming to work everyday………………………………………….. 1 2 3 4 5 6 7

 

 

Compensation

Strongly
Disagree

Disagree

Slightly
Disagree

Slightly
Agree

Agree

Strongly
Agree

No Opinion

Overall Compensation 50.     I am appropriately paid for the contributions I make to the company’s success……………………………………………………………….

1

2

3

4

5

6

7

Compensation 51.     My performance has significant impact on my salary……………

1

2

3

4

5

6

7

Compensation 52.     Salary for employees in the same role would approximately be the same across the organisation………………………………………….. 1 2 3 4 5 6 7

 

 

Policies and Procedures

Strongly
Disagree

Disagree

Slightly
Disagree

Slightly
Agree

Agree

Strongly
Agree

No Opinion

Overall Policies & Proc. 53.     The company’s policies and procedures create a positive work environment for me………………………

1

2

3

4

5

6

7

Policies & Proc. 54.     The work rules, policies and procedures are fair and consistently applied to all employees………….

1

2

3

4

5

6

7

Policies & Proc. 55.     In this company there is an effective system for handling employee grievances………………………….. 1 2 3 4 5 6 7
Policies & Proc. 56.     The reasons for changes in Policies and Procedures are explained well to employees………. 1 2 3 4 5 6 7
Policies & Proc. 57.     Communication from management on policies is fairly exhaustive…………………………………………………

1

2

3

4

5

6

7

Policies & Proc. 58.     Policies and procedures are periodically reviewed to meet with the business needs………………………..

1

2

3

4

5

6

7

 

 

 

 

Relationships at Work

Strongly
Disagree

Disagree

Slightly
Disagree

Slightly
Agree

Agree

Strongly
Agree

No Opinion

Overall Supervisor 59.     My supervisor provides all the support I need to do my job well…..

1

2

3

4

5

6

7

Supervisor 60.     My superior provides guidance and takes keen interest in my development…………………………………………………………………………………..

1

2

3

4

5

6

7

Supervisor 61.     My superior provides clear direction and priorities for the department…………………………………………………………………………………….. 1 2 3 4 5 6 7
Supervisor 62.     My superior provides timely guidance to enable me to do the job effectively……………………………………………………………………………………… 1 2 3 4 5 6 7
Supervisor 63.     My superior encourages teamwork and co-operation within the department……………………………………………………………………………………..

1

2

3

4

5

6

7

Supervisor 64.     My superior is accessible and keeps the team informed about important things relevant to work area……………………………………………

1

2

3

4

5

6

7

Colleagues 65.     My colleagues are supportive and cooperative……………………………..

1

2

3

4

5

6

7

Colleagues 66.     I can discuss work related issues at an informal level with my peers

1

2

3

4

5

6

7

 

 

Senior Management

Strongly
Disagree

Disagree

Slightly
Disagree

Slightly
Agree

Agree

Strongly
Agree

No Opinion

Overall Sr. Mgmt. 67.     I see strong evidence of effective leadership from senior management……………………………………………………………………

1

2

3

4

5

6

7

Sr. Mgmt. 68.     Senior management provides strong business leadership

1

2

3

4

5

6

7

Sr. Mgmt. 69.     Senior management communicates a clear vision of where the company should be………………………………………………….. 1 2 3 4 5 6 7
Sr. Mgmt. 70.     Senior management adequately empowers the next level of management………………………………………………………………. 1 2 3 4 5 6 7
Sr. Mgmt. 71.     Senior management gives recognition for good performance……………………………………………………………………

1

2

3

4

5

6

7

Sr. Mgmt. 72.     Senior management considers employee interests when taking business decisions………………………………………………

1

2

3

4

5

6

7

Sr. Mgmt. 73.     Senior management encourages new ideas and innovation at the workplace……………………………………………

1

2

3

4

5

6

7

 

 

Communication

Strongly
Disagree

Disagree

Slightly
Disagree

Slightly
Agree

Agree

Strongly
Agree

No Opinion

Overall Communication 74.     Overall, my communication needs are being met…………………………..

1

2

3

4

5

6

7

Communication 75.     I have a clear understanding of the organization’s vision, mission and goals………………………………………………………………………………………

1

2

3

4

5

6

7

Communication 76.     I have a clear understanding of the future direction of this company………………………………………………………………………………………. 1 2 3 4 5 6 7
Communication 77.     Employees in my department freely share information with each other…………………………………………………………………………………………….. 1 2 3 4 5 6 7
Communication 78.     There is good communication among functions in the company….

1

2

3

4

5

6

7

Communication 79.     I am satisfied with the information that I receive from the management on what is going on in the company………………………..

1

2

3

4

5

6

7

Communication 80.     I have the freedom to express my views even though they might contradict the views of my superior………………………………………………

1

2

3

4

5

6

7

Communication 81.     I feel that the results of this survey will be used constructively in this company………………………………………………………………………………..

1

2

3

4

5

6

7

 

 

Overall Satisfaction

Strongly
Disagree

Disagree

Slightly
Disagree

Slightly
Agree

Agree

Strongly
Agree

No Opinion

Overall Satisfaction 82.     Overall, as an employee of this company, I am satisfied…….

1

2

3

4

5

6

7

 

 

Section B- Descriptive Information

 

 

What do you like best about working for, in this company?

 

 

 

 

What do you dislike about working for, in this company?

 

 

 

 

One suggestion, that you would like the organisation to work on

 

 

 

Section C – Background Information

 

 

This information is being collected to determine whether employee perceptions differ across functions, department, geographic locations and across other demographic groups. Please complete this section by circling the number that applies to you for each item.

DEPARTMENT / DIVISION  (please tick or write)

 

 

 

 

 

Commercial

 

Legal

 

HR

 

 

Marketing

 

Manufacturing

 

Others…(Specify)

 

LOCATION (tick or write)

Kolkata

 

Mumbai

 

Delhi

 

Chennai

 

Others….(Specify)

 

 


LEVELS

Leadership

1

Senior Management

2

Middle Management

3

Junior Management –

4

 

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