Sample Employee Satisfaction Survey Questions

I have attached sample employee satisfaction survey questions.

EMPLOYEE ENGAGEMENT SURVEY

INSTRUCTIONS FOR EMPLOYEE ENGAGEMENT SURVEY

The objective of the survey is to obtain employee opinion on various issues of concern related to the job and the organization. The questionnaire is divided into 4 sections:

SECTION A – Organizational Survey

This section consists of THIRTEEN broad parameters, and statements under each parameter. You are requested to encircle the number (1/2/3/4/5/6) which best describes your attitude towards a particular statement.

Rating Scale: A six-point rating scale is used, where

1 – Strongly Disagree 2 – Disagree

3 – Somewhat Disagree 4 – Somewhat Agree

5 – Agree 6 – Strongly Agree

For each statement, select the response that best represents your opinion. If you don’t have an opinion or knowledge about a certain question, or if it doesn’t apply to you, circle on ‘No Opinion’ option.

SECTION B – Descriptive Questions

This section contains three open-ended questions, to ascertain employee opinions and views on the organisation

SECTION C – Background Information

This section deals with demographic details pertaining to the respondent

Section A – Organizational Survey

	Employee Commitment (Pride)	Strongly Disagree	Disagree	Slightly Disagree	Slightly Agree	Agree	Strongly Agree	No Opinion
	1. I feel proud to be a part of this organization……………………………………………..	1	2	3	4	5	6	7
Say	2. I would recommend this organisation to my friends or family members as a good place to work……………………………………………………………………………………	1	2	3	4	5	6	7
Say	3. I believe the company has a great future…………………………………………………..	1	2	3	4	5	6	7
Stay	4. I feel a strong sense of loyalty to the company………………………………………..	1	2	3	4	5	6	7
Stay	5. I rarely think about leaving this company to work somewhere else…………..	1	2	3	4	5	6	7
Serve	6. This company inspires me to do my best work every day…………………………	1	2	3	4	5	6	7
Serve	7. In order to help this company succeed I am always willing to put efforts beyond my normal requirements……………………………………………………………….	1	2	3	4	5	6	7
	8. I feel a strong sense of commitment to this company’s success……………….	1	2	3	4	5	6	7
	9. I would rate this company as amongst the most desirable companies to work in………………………………………………………………………………………………………	1	2	3	4	5	6	7

	Job	Strongly Disagree	Disagree	Slightly Disagree	Slightly Agree	Agree	Strongly Agree	No Opinion
Overall Job	10. I always feel excited and enthusiastic about my job………………………………	1	2	3	4	5	6	7
Job	11. I have a clear understanding of how my job relates to the company’s goals………………………………………………………………………………………………………	1	2	3	4	5	6	7
Job	12. My job responsibilities are clearly defined…………………………………………….	1	2	3	4	5	6	7
Job	13. I get a sense of accomplishment from my work………………………………………	1	2	3	4	5	6	7
Job	14. I have the authority to make decisions necessary to do my job…………….	1	2	3	4	5	6	7
Job	15. My views on job related issues are respected……………………………………….	1	2	3	4	5	6	7
Job	16. I am encouraged to take reasonable risks in my job in order to increase the effectiveness in the organization……………………………………………………..	1	2	3	4	5	6	7
Job	17. My job makes good use of my skills and abilities………………………………….	1	2	3	4	5	6	7
Job	18. Decisions get made without bureaucratic delay in this organization……..	1	2	3	4	5	6	7
Job	19. I have been able to draw a balance between my job and personal life……	1	2	3	4	5	6	7
Job	20. I am encouraged to find smarter ways of doing my job	1	2	3	4	5	6	7

	Performance Management	Strongly Disagree	Disagree	Slightly Disagree	Slightly Agree	Agree	Strongly Agree	No Opinion
Overall Perf. Mgmt.	21. Our performance appraisal system is working effectively for me ……….	1	2	3	4	5	6	7
Perf.Mgmt.	22. I have an opportunity to meaningfully participate in my KRA setting exercise………………………………………………………………………………………………	1	2	3	4	5	6	7
Perf.Mgmt.	23. I have clearly defined goals and performance objectives…………………..	1	2	3	4	5	6	7
Perf.Mgmt.	24. I get timely and accurate feedback on my performance and growth…..	1	2	3	4	5	6	7
Perf.Mgmt.	25. The appraisal process is fair and transparent…………………………………….	1	2	3	4	5	6	7
Perf.Mgmt.	26. The appraisal process is completely objective…………………………………..	1	2	3	4	5	6	7
Perf.Mgmt.	27. Promotion decisions are directly linked to performance……………………..	1	2	3	4	5	6	7

	Rewards and Recognition	Strongly Disagree	Disagree	Slightly Disagree	Slightly Agree	Agree	Strongly Agree	No Opinion
Overall R&R	28. I receive adequate recognition (beyond compensation) for my contributions/ accomplishments…………………………………………….	1	2	3	4	5	6	7
R&R	29. This company recognizes and honours performance……………..	1	2	3	4	5	6	7
R&R	30. Excellence in performance and achievement of results are rewarded in time……………………………………………………………………..	1	2	3	4	5	6	7
R&R	31. Recognition schemes in this organization go beyond annual increments……………………………………………………………………………..	1	2	3	4	5	6	7
R&R	32. The process of rewarding employees is clearly understood by me…………………………………………………………………………………………..	1	2	3	4	5	6	7
R&R	33. Rewards and Recognition Schemes are fair and transparent….	1	2	3	4	5	6	7

	Career and Personal Growth	Strongly Disagree	Disagree	Slightly Disagree	Slightly Agree	Agree	Strongly Agree	No Opinion
Overall Career & Pers Growth	34. My future growth opportunities look good here…………………………..	1	2	3	4	5	6	7
Career & Pers Growth	35. I feel my job is secure in the company , as long as I perform well….	1	2	3	4	5	6	7
Career & Pers Growth	36. I am given ample opportunities to learn and grow in different areas	1	2	3	4	5	6	7
Career & Pers Growth	37. I have the freedom to utilize my potential in different areas…………..	1	2	3	4	5	6	7
Career & Pers Growth	38. This company provides adequate technical education to upgrade my knowledge and skills in the company………………………………………	1	2	3	4	5	6	7
Career & Pers Growth	39. The Company encourages job rotation as a development tool……..	1	2	3	4	5	6	7
Career & Pers Growth	40. I am confident of being able to achieve my career objectives in this company………………………………………………………………………………..	1	2	3	4	5	6	7
Career & Pers Grwth	41. The Company gives me adequate training to improve my managerial and soft skills	1	2	3	4	5	6	7

	Work Environment	Strongly Disagree	Disagree	Slightly Disagree	Slightly Agree	Agree	Strongly Agree	No Opinion
Overall Work Envmt.	42. The physical working conditions are conducive for effective functioning ………………………………………………………………………………	1	2	3	4	5	6	7
Work Envmt.	43. Hygiene and housekeeping are given high priority…………………..	1	2	3	4	5	6	7
Work Envmt.	44. My Work place ( e.g Lighting , work station etc) lets me work efficiently………………………………………………………………………………….	1	2	3	4	5	6	7
Work Environ	45. The IT and Telecommunication infrastructure supports my work adequately.	1	2	3	4	5	6	7
Work Environ	46. Relocation between work locations/offices happens smoothly.	1	2	3	4	5	6	7

	Fun at Work	Strongly Disagree	Disagree	Slightly Disagree	Slightly Agree	Agree	Strongly Agree	No Opinion
Overall Fun @ Work.	47. There is enough fun and excitement at my workplace…………………………..	1	2	3	4	5	6	7
Fun @ Work	48. The company organises adequate exciting events at the workplace……..	1	2	3	4	5	6	7
Fun @ Work	49. I look forward to coming to work everyday…………………………………………..	1	2	3	4	5	6	7

	Compensation	Strongly Disagree	Disagree	Slightly Disagree	Slightly Agree	Agree	Strongly Agree	No Opinion
Overall Compensation	50. I am appropriately paid for the contributions I make to the company’s success……………………………………………………………….	1	2	3	4	5	6	7
Compensation	51. My performance has significant impact on my salary……………	1	2	3	4	5	6	7
Compensation	52. Salary for employees in the same role would approximately be the same across the organisation…………………………………………..	1	2	3	4	5	6	7

	Policies and Procedures	Strongly Disagree	Disagree	Slightly Disagree	Slightly Agree	Agree	Strongly Agree	No Opinion
Overall Policies & Proc.	53. The company’s policies and procedures create a positive work environment for me………………………	1	2	3	4	5	6	7
Policies & Proc.	54. The work rules, policies and procedures are fair and consistently applied to all employees………….	1	2	3	4	5	6	7
Policies & Proc.	55. In this company there is an effective system for handling employee grievances…………………………..	1	2	3	4	5	6	7
Policies & Proc.	56. The reasons for changes in Policies and Procedures are explained well to employees……….	1	2	3	4	5	6	7
Policies & Proc.	57. Communication from management on policies is fairly exhaustive…………………………………………………	1	2	3	4	5	6	7
Policies & Proc.	58. Policies and procedures are periodically reviewed to meet with the business needs………………………..	1	2	3	4	5	6	7

	Relationships at Work	Strongly Disagree	Disagree	Slightly Disagree	Slightly Agree	Agree	Strongly Agree	No Opinion
Overall Supervisor	59. My supervisor provides all the support I need to do my job well…..	1	2	3	4	5	6	7
Supervisor	60. My superior provides guidance and takes keen interest in my development…………………………………………………………………………………..	1	2	3	4	5	6	7
Supervisor	61. My superior provides clear direction and priorities for the department……………………………………………………………………………………..	1	2	3	4	5	6	7
Supervisor	62. My superior provides timely guidance to enable me to do the job effectively………………………………………………………………………………………	1	2	3	4	5	6	7
Supervisor	63. My superior encourages teamwork and co-operation within the department……………………………………………………………………………………..	1	2	3	4	5	6	7
Supervisor	64. My superior is accessible and keeps the team informed about important things relevant to work area……………………………………………	1	2	3	4	5	6	7
Colleagues	65. My colleagues are supportive and cooperative……………………………..	1	2	3	4	5	6	7
Colleagues	66. I can discuss work related issues at an informal level with my peers	1	2	3	4	5	6	7

	Senior Management	Strongly Disagree	Disagree	Slightly Disagree	Slightly Agree	Agree	Strongly Agree	No Opinion
Overall Sr. Mgmt.	67. I see strong evidence of effective leadership from senior management……………………………………………………………………	1	2	3	4	5	6	7
Sr. Mgmt.	68. Senior management provides strong business leadership	1	2	3	4	5	6	7
Sr. Mgmt.	69. Senior management communicates a clear vision of where the company should be…………………………………………………..	1	2	3	4	5	6	7
Sr. Mgmt.	70. Senior management adequately empowers the next level of management……………………………………………………………….	1	2	3	4	5	6	7
Sr. Mgmt.	71. Senior management gives recognition for good performance……………………………………………………………………	1	2	3	4	5	6	7
Sr. Mgmt.	72. Senior management considers employee interests when taking business decisions………………………………………………	1	2	3	4	5	6	7
Sr. Mgmt.	73. Senior management encourages new ideas and innovation at the workplace……………………………………………	1	2	3	4	5	6	7

	Communication	Strongly Disagree	Disagree	Slightly Disagree	Slightly Agree	Agree	Strongly Agree	No Opinion
Overall Communication	74. Overall, my communication needs are being met…………………………..	1	2	3	4	5	6	7
Communication	75. I have a clear understanding of the organization’s vision, mission and goals………………………………………………………………………………………	1	2	3	4	5	6	7
Communication	76. I have a clear understanding of the future direction of this company……………………………………………………………………………………….	1	2	3	4	5	6	7
Communication	77. Employees in my department freely share information with each other……………………………………………………………………………………………..	1	2	3	4	5	6	7
Communication	78. There is good communication among functions in the company….	1	2	3	4	5	6	7
Communication	79. I am satisfied with the information that I receive from the management on what is going on in the company………………………..	1	2	3	4	5	6	7
Communication	80. I have the freedom to express my views even though they might contradict the views of my superior………………………………………………	1	2	3	4	5	6	7
Communication	81. I feel that the results of this survey will be used constructively in this company………………………………………………………………………………..	1	2	3	4	5	6	7

	Overall Satisfaction	Strongly Disagree	Disagree	Slightly Disagree	Slightly Agree	Agree	Strongly Agree	No Opinion
Overall Satisfaction	82. Overall, as an employee of this company, I am satisfied…….	1	2	3	4	5	6	7

Section B- Descriptive Information

What do you like best about working for, in this company?

What do you dislike about working for, in this company?

One suggestion, that you would like the organisation to work on

Section C – Background Information

This information is being collected to determine whether employee perceptions differ across functions, department, geographic locations and across other demographic groups. Please complete this section by circling the number that applies to you for each item.

DEPARTMENT / DIVISION (please tick or write)





Commercial
Legal
HR

Marketing
Manufacturing
Others…(Specify)

LOCATION (tick or write)
Kolkata
Mumbai
Delhi
Chennai
Others….(Specify)

LEVELS
Leadership –	1
Senior Management	2
Middle Management –	3
Junior Management –	4

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