Generally a back office executive deals with phone calls and data entry. Other tasks can include helping the manager in his work and keeping track of office supplies etc. Back office executive have the role of keeping the office organized. Back office executives are needed in healthcare, market research, sales and marketing, banking, insurance etc. After gaining experience for about three to five years they are promoted to supervisors, team leaders, managers etc. Use the below mentioned questions and answers for your preparation. However, you should also be ready for some unexpected questions during the interview as well.
1 Q: Tell me about yourself.
A: This is the most common question asked by interviewers. Highlight about your qualifications and jobs you were in which relate to the position you are interviewing for. You should prepare this answer beforehand but while saying it should not sound as rehearsed. Keep the answer brief and to the point. The answer should be limited to one or two minutes of information.
2 Q: What are your reasons for joining this organization?
A: Answer this question with sincerity and honesty. You can relate to your career goals how working in this organization will add knowledge to your learning and will be helpful for building your career. You can also talk about the success and reputation of the organization. It is better to research about the organization before the interview.
3 Q:. What are you looking for in a job?
A: Whatever you say, it should be something general. You might be looking for good work environment, colleagues and work. Never mention about money for such a question. It is obvious that you are doing a job to earn money.
4 Q: Do your skills match for a back office executive position?
A: Describe what skills you possess and relate to the skills required in the job. Do not lie about your skills for example, if you say you have good communication skills when you don’t have, the interviewer will notice your skills during the interview.
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5 Q:. Do you think you are overqualified for this position?
A: Even if you are overqualified, you should never mention this fact. You can very well state that you are well qualified for this job.
6 Q:. According to you, what are the key skills required for a back office executive position?
A: The skills required for a back office executive position are communication, analytical and organizational skills. All three skills are important for efficiently carrying the role of a back office executive. Give examples where you have shown such skills in your previous job.
7 Q:. Are you aware of the responsibilities of a back office executive?
A: Before appearing for the interview you have to be clear with the responsibilities of a back office executive. A back office executive provides support to the management of the organization. The work of the front office employees is supported by the back office employees. Documentation and data management are also the responsibilities of a back office executive. You should read properly the job description of a back office executive for giving a better answer.
8 Q:. How do you handle a heavy workload?
A: In the job world, there are times where stressful situations occur. It is better to always adjust and do your work under such a stressful situation. Describe the ways how you will prioritize your work to make the situation less stressful. Provide some past experiences from your job where you have handled such a situation intelligently.
9 Q:. Will you be willing to work overtime?
A: You have to be completely honest while giving this answer. If you are not willing to work overtime, it is better to say the truth and avoid future problems. Do not lie just to get the job. You can also mention that you will work efficiently so as to complete your work within office hours.
10 Q: Do you think communication skills are necessary to work successfully as back office executive?
A: Communication skill is required as a back office executive is required to interact with many employees so as to provide the required support. Without proper communication, required support cannot be provided by the executive.
11 Q:. Where do you see yourself after five years?
A: The reason why an interviewer is asking you this question is whether you are serious about this position and you have a goal in your mind. Its better not to name the position you see yourself after five years. You can say that you are looking to make a long term commitment in your next position. Opportunities will open up based on your work performance in future.
12 Q: Who is the most difficult part of being a back office executive?
A: Here instead of saying difficult, answer the question as a challenging one. Describe how you will cope up with the challenges and also about your skills and abilities. Never mention your weakness as an answer to the question. You should answer in a positive way.
13 Q: What are your goals?
A: You should always have career and personal goals in life or else the interviewer will find you as an aimless person. Describe your career and personal goals in life including how you will achieve and how much time you are allotting for their accomplishment. Also mention why such goals are important for you. Make the answer short not exceeding more than two minutes of your talking.