I have attached Questionnaire on attrition in BPO/KPO industry.
PLEASE FILL The FOLLOWING DETAILS:
1. Name of the organization:
2. Strength of the Organization (Less than 50, 50-100, More than 100):
3. Address of the Organization:
4. Name of the Respondent (Optional):
5. Designation of the Respondent (Compulsory):
GUIDELINES:
Part-I
1. What is the Attrition Rate in your Company at an entry level?
Answer:
2. What is the Attrition rate in your company at the managerial level?
Answer:
3. There is a high Attrition rate prevailing in your organization due to the following reasons.
(Tick and rank them. Also roughly specify the percentage mix of each of the causes.)
For e.g. If Stagnation in the career path leads to high rate of Attrition in your company,
Then rank it 1st and percentage say for e.g. 40%.
Sr. No. | Causes | Ranking | Percentages |
1. | Poaching of employees by other Competitive BPO’s (Attraction for the better Salary Packages elsewhere). | ||
2. | Stagnation in career path | ||
3. | Long Duty Hours | ||
4. | Night Shifts | ||
5. | Unfavorable HR policies (policies of termination of employees at regular intervals, at the end of the contract period of employment). | ||
6. | Monotonous Work which offers no Challenge. | ||
7. | Lack of Promotion | ||
8. | Higher Education | ||
9. | Insufficient Leave | ||
10. | Physical & Psychological strain | ||
11. | No personal life | ||
12. | Uneasy relationship with Peers and Managers | ||
13. | Career in BPO is not viewed as secured in long term basis. | ||
14. | No fixed leave (Employees are not entitled for national holidays as the company works with client calendar). | ||
15. | No skill up gradation of the employee. | ||
16. | Lack of Training provided to deal with the foreign clients. | ||
17. | Lack of rewards and benefits provided for better performance. | ||
18 | Lack of benefits provided(poor quality of cabs used for drop, poor canteen facilities, unhygienic food) |
If, according to you there are several other reasons which lead to high Attrition in your company, please mention them at the end without fail.
Part–II
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THANK YOU
Click Here To Download Project On Attrition in BPO KPO Industry
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