{"id":6854,"date":"2012-08-06T09:59:42","date_gmt":"2012-08-06T09:59:42","guid":{"rendered":"http:\/\/www.yourhrworld.com\/formats\/?p=6854"},"modified":"2012-08-06T13:29:14","modified_gmt":"2012-08-06T13:29:14","slug":"questionnaire-in-knowledge-management","status":"publish","type":"post","link":"https:\/\/www.yourhrworld.com\/formats\/hr\/questionnaire-in-knowledge-management\/","title":{"rendered":"Knowledge Management Questionnaire"},"content":{"rendered":"<p><strong>\u00a0I have attached Knowledge management questionnaire.<br \/>\n<\/strong><\/p><div class=\"69eb924294c115e6505da44099e8df92\" data-index=\"1\" style=\"float: none; margin:10px 0 10px 0; text-align:center;\">\n<script type=\"text\/javascript\"><!--\r\ngoogle_ad_client = \"pub-0867779017855679\";\r\n\/* 300x250, created 4\/20\/11 *\/\r\ngoogle_ad_slot = \"1035864135\";\r\ngoogle_ad_width = 300;\r\ngoogle_ad_height = 250;\r\n\/\/-->\r\n<\/script>\r\n<script type=\"text\/javascript\"\r\nsrc=\"http:\/\/pagead2.googlesyndication.com\/pagead\/show_ads.js\">\r\n<\/script>\n<\/div>\n\n<p>&nbsp;<\/p>\n<p align=\"center\"><strong><span style=\"text-decoration: underline;\">Knowledge Management in Industries<\/span><\/strong><\/p>\n<p>I am XXX XXX pursuing Ph.D. in Pondicherry University on \u201cKNOWLEDGE MANAGEMENT PRACTICES\u201d in industries. I request you to please fill in the questionnaire to facilitate the completion of the same.<\/p>\n<p><strong>Introduction:<\/strong>Knowledge management is the systematic process of finding, selecting, organizing, distilling and presenting information. \u00a0\u00a0This project is to find the KM practices used in industries, Benefits and challenges faced in the implementation of KM practices.<\/p>\n<p>QUESTIONNAIRE<\/p>\n<p>Name\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 :\u00a0\u00a0 _________________\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Designation\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 :\u00a0 ________________<\/p>\n<p>Organisation\u00a0\u00a0\u00a0\u00a0 :\u00a0\u00a0 _________________\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Place \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 :\u00a0 ________________<\/p>\n<ol>\n<li>What is the type of industry?<\/li>\n<\/ol>\n<p>i)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Manufacturing\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 ii)Service\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 iii) IT &amp; ITES\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 iv)\u00a0 Others<\/p>\n<p>2)\u00a0\u00a0\u00a0\u00a0\u00a0 How old is the company?<\/p>\n<p>i)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 &lt; 2 years\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0 ii) 2- 5 years\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 iii) 5-10 years\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 iv) \u00a0&gt;10years<\/p>\n<p>3)\u00a0\u00a0\u00a0\u00a0\u00a0 What is the size of your company? (number of employees)<\/p>\n<p>i)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 &lt; 50 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 ii)51-100 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 iii) 100 -250\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 iv) &gt; 250<\/p>\n<p>4)Describe your business model:<\/p>\n<p>i) Business 2 Business \u00a0 ii) Business to Consumer \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 iii) Other<\/p>\n<p><strong>Please put a \u00a0\u00a0mark\u00a0 in the appropriate box wherever required. <\/strong><\/p>\n<p>5) What do you think of Knowledge Management (KM)?<\/p>\n<p>a)\u00a0\u00a0 Never heard of it. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>b)\u00a0\u00a0\u00a0\u00a0\u00a0 Something they are already doing but not under the same name.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>c)\u00a0\u00a0\u00a0\u00a0\u00a0 It is just a management fad. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>d)\u00a0\u00a0\u00a0\u00a0\u00a0 It is strategic part of their business. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>e)\u00a0\u00a0\u00a0\u00a0\u00a0 Something that could be beneficial for the organisation. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>f)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 If any other, please specify\u00a0 __________________________________________<\/p>\n<p>6) \u00a0According to you, what is knowledge management?<\/p>\n<p>1.<strong>a technological concept<\/strong>: \u2018the use of information technology to capture data<\/p>\n<p>and information in order to manage knowledge\u2019\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>2<strong>. a business-focused approach<\/strong>: \u2018the collection of processes that govern the<\/p>\n<p>creation, dissemination, and utilisation of knowledge to fulfil organisational<\/p>\n<p>objectives\u2019\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>3. a situation where no visible processes are used but it is \u2019simply the ability to<\/p>\n<p>manage \u201cknowledge\u2019\u2019 \u2019\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>4. about intellectual assets: \u2018taking the form of documents and information<\/p>\n<p>bases\u2019.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>7) Does your organization recognize knowledge as a part of their asset base?<\/p>\n<p>a)\u00a0\u00a0 Yes \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ] \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 b)\u00a0 No\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 c)\u00a0\u00a0 Can\u2019t say\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>8) Does your firm or organisation<\/p>\n<ol>\n<li>Has a written knowledge management policy or strategy<\/li>\n<li>Has a values system or culture intended to promote knowledge sharing<\/li>\n<li>Has policies or programs intended to improve worker retention<\/li>\n<li>Uses partnerships or strategic alliances to acquire knowledge<\/li>\n<\/ol>\n<p>9) What is the attitude of senior management w.r.t. KM in your organization ?<\/p>\n<p>a)\u00a0\u00a0 Sees it as very important and provides full support. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>b)\u00a0\u00a0 Sees it as very important but hardly supports it. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>c)\u00a0\u00a0 Sees it as a waste and hardly bothers. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>d)\u00a0\u00a0 Was very supportive in the beginning but now lost interest. [\u00a0 ]<\/p>\n<p>&nbsp;<\/p>\n<p>10) Indicate which sources triggered your firm or organisation to put into effect the knowledge Management practices that you currently use. (Select whichever is applicable)<\/p>\n<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" align=\"left\">\n<tbody>\n<tr>\n<td colspan=\"2\" valign=\"top\" width=\"590\"><strong>Internal<\/strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Mgt\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0Non \u2013mgt workers\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 union active in the workplace<\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"415\"><strong>External\u00a0\u00a0\u00a0 <\/strong><strong>\u00a0i)<\/strong>Firm or organisation with\u00a0 which you have a strategic Alliance, joint\u00a0\u00a0 venture or consortium<\/p>\n<p>ii)Universities, technical colleges, public labs or business school<\/p>\n<p>iii)Professional, trade or industrial associations or federations<\/p>\n<p><strong>\u00a0<\/strong><\/td>\n<td valign=\"top\" width=\"175\"><strong>iv)<\/strong>Competitors&nbsp;<\/p>\n<p>v) Consultants<\/p>\n<p>&nbsp;<\/p>\n<p>vi) Suppliers<\/p>\n<p>&nbsp;<\/p>\n<p><strong>vii)<\/strong>\u00a0 Customers or clients<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>Knowledge Sharing \/ Knowledge acquisition \/ knowledge capture <\/strong><\/p>\n<p>12) Which technologies have you implemented in your organisation?<\/p>\n<p><span style=\"text-decoration: underline;\">(please tick whichever is applicable)<\/span><\/p>\n<p>a)\u00a0 Internet\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ] \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 b)\u00a0\u00a0 Data warehousing \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0[\u00a0 ]<\/p>\n<p>c)\u00a0 Intranet\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 d)\u00a0\u00a0 Knowledge management software \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0[\u00a0 ]<\/p>\n<p>e)\u00a0 Extranet\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 f)\u00a0\u00a0\u00a0 Decision support system \u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0[\u00a0 ]<\/p>\n<p>g)\u00a0 Groupware\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 h)\u00a0\u00a0 Data management system \u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0[\u00a0 ]<\/p>\n<p>i)\u00a0 E Commerce\u00a0\u00a0 [\u00a0 ]\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 j)\u00a0\u00a0 Automated Manufacturing\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>k) Quality circles\u00a0 [\u00a0 ]\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 l)\u00a0\u00a0 \u00a0\u201cCommunities of Practice*(CoP\u2019s)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>* An informal, self-organising group of people in the organisation, brought together by common interest who share expertise and solve problems together.<\/p>\n<p>14) Which Knowledge management methodologies are used in your firm?<\/p>\n<p>a)\u00a0 Training\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>b) Attending workshops, conferences \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0[\u00a0 ]<\/p>\n<p>c)\u00a0 Exit Interviews\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>d)\u00a0 Mentoring\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>e)\u00a0 Documentation \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0[\u00a0 ]<\/p>\n<p>f)\u00a0 Retiree programs\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>g)\u00a0\u00a0 Coaching\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>h)\u00a0\u00a0 Rotational assignments\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>i)\u00a0\u00a0 Collaborations with\u00a0 R &amp; D centres, Educational institutions,<\/p>\n<p>Technological agreements etc.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>j) Active R &amp; D department\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0[\u00a0 ]<\/p>\n<p>15. \u00a0Your firm or organisation regularly<\/p>\n<ol>\n<li>captures and uses knowledge obtained from other industry sources such as industrial associations, competitors, clients and suppliers\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/li>\n<li>captures and uses knowledge obtained from public research institutions including universities and government laboratories\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/li>\n<li>dedicates resources to detecting and obtaining external knowledge and communicating it within your firm or organisation\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/li>\n<li>encourages workers to participate in project teams with external experts\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/li>\n<\/ol>\n<p><strong>Training and mentoring<\/strong><\/p>\n<p>16. Your firm or organisation<\/p>\n<ol>\n<li>Provides formal training related to knowledge management practices\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/li>\n<li>Provides informal training related to knowledge management\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/li>\n<li>Uses formal mentoring practices including apprenticeships\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/li>\n<li>Encourages experienced workers to transfer their knowledge to new or less experienced workers\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/li>\n<li>Encourages workers to continue their education by reimbursing tuition fees for successfully comleted work-related courses\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/li>\n<li>Offers off-site training to workers in order to keep skills current\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/li>\n<\/ol>\n<p><strong>Communication<\/strong><\/p>\n<p>17. In your firm or organisation workers share knowledge or information by<\/p>\n<ol>\n<li>Regularly updating databases of good work practices, lessons learned or listings of experts<\/li>\n<li>Preparing written documentation such as lessons learned, training manuals, good work practices, articles for publication, etc. (ORganisational memory)<\/li>\n<li>Facilitating collaborative work by projects teams that are physically separated (Virtual teams)<\/li>\n<\/ol>\n<p><strong>Knowledge organisation and retrieval<\/strong><\/p>\n<p>18. The extent to which knowledge is shared within the organization and assess whether knowledge information is easily accessed.<\/p>\n<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td width=\"264\"><strong>Knowledge Shared<\/strong><\/td>\n<td width=\"90\">\n<p align=\"center\"><strong>To a Great Extent<\/strong><\/p>\n<\/td>\n<td width=\"72\">\n<p align=\"center\"><strong>To Some Extent<\/strong><\/p>\n<\/td>\n<td width=\"42\">\n<p align=\"center\"><strong>Not Shared<\/strong><\/p>\n<\/td>\n<td width=\"48\">\n<h1 align=\"center\">Don\u2019t know<\/h1>\n<\/td>\n<td width=\"108\">\n<p align=\"center\"><strong>I Know Where to Access this Information<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"264\">Information about key customers<\/td>\n<td valign=\"top\" width=\"90\">\n<p align=\"center\"><strong>\u00a0<\/strong><\/p>\n<\/td>\n<td valign=\"top\" width=\"72\">\n<p align=\"center\"><strong>\u00a0<\/strong><\/p>\n<\/td>\n<td valign=\"top\" width=\"42\">\n<p align=\"center\"><strong>\u00a0<\/strong><\/p>\n<\/td>\n<td valign=\"top\" width=\"48\">\n<p align=\"center\"><strong>\u00a0<\/strong><\/p>\n<\/td>\n<td valign=\"top\" width=\"108\">\n<p align=\"center\"><strong>\u00a0<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"264\">Information about customer satisfaction<\/td>\n<td valign=\"top\" width=\"90\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"42\"><\/td>\n<td valign=\"top\" width=\"48\"><\/td>\n<td valign=\"top\" width=\"108\"><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"264\">Information about competitors<\/td>\n<td valign=\"top\" width=\"90\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"42\"><\/td>\n<td valign=\"top\" width=\"48\"><\/td>\n<td valign=\"top\" width=\"108\"><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"264\">Information about future plans<\/td>\n<td valign=\"top\" width=\"90\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"42\"><\/td>\n<td valign=\"top\" width=\"48\"><\/td>\n<td valign=\"top\" width=\"108\"><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"264\">Information about senior management decisions<\/td>\n<td valign=\"top\" width=\"90\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"42\"><\/td>\n<td valign=\"top\" width=\"48\"><\/td>\n<td valign=\"top\" width=\"108\"><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"264\">Information about the use of technology<\/td>\n<td valign=\"top\" width=\"90\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"42\"><\/td>\n<td valign=\"top\" width=\"48\"><\/td>\n<td valign=\"top\" width=\"108\"><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"264\">Information about processes<\/td>\n<td valign=\"top\" width=\"90\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"42\"><\/td>\n<td valign=\"top\" width=\"48\"><\/td>\n<td valign=\"top\" width=\"108\"><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"264\">Information about new initiatives<\/td>\n<td valign=\"top\" width=\"90\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"42\"><\/td>\n<td valign=\"top\" width=\"48\"><\/td>\n<td valign=\"top\" width=\"108\"><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"264\">Information about other business functions<\/td>\n<td valign=\"top\" width=\"90\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"42\"><\/td>\n<td valign=\"top\" width=\"48\"><\/td>\n<td valign=\"top\" width=\"108\"><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"264\">Information about training and<br \/>\ndevelopment opportunities<\/td>\n<td valign=\"top\" width=\"90\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"42\"><\/td>\n<td valign=\"top\" width=\"48\"><\/td>\n<td valign=\"top\" width=\"108\"><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"264\">Information about team and individual successes<\/td>\n<td valign=\"top\" width=\"90\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"42\"><\/td>\n<td valign=\"top\" width=\"48\"><\/td>\n<td valign=\"top\" width=\"108\"><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p>19. How much time does it take for an employee to get the relevant knowledge document in your organization ?<\/p>\n<p>a)\u00a0\u00a0 A few minutes\u00a0 \u00a0[\u00a0 ] \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 c)\u00a0\u00a0 A few days\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>b)\u00a0\u00a0 A few hours\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ] \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 d)\u00a0\u00a0 Week or more \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Reasons for\u00a0 KM Practices<\/strong><\/p>\n<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" align=\"left\">\n<tbody>\n<tr>\n<td valign=\"top\" width=\"217\"><\/td>\n<td valign=\"top\" width=\"84\">Critically important<\/td>\n<td valign=\"top\" width=\"90\">Important<\/td>\n<td valign=\"top\" width=\"84\">Somehwat important<\/td>\n<td valign=\"top\" width=\"72\">Not much<\/td>\n<td valign=\"top\" width=\"96\">Not at all important<\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"217\">To improve the compeititve advantage of your firm or organsiation<\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"90\"><\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"96\"><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"217\">To help integrate knowledge within your firm or organisation<\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"90\"><\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"96\"><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"217\">To improve the capture and use of knowledge from sources outside your firm or organization<\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"90\"><\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"96\"><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"217\">To improve sharing or transferring of knowledge with partners in strategic alliances, joint ventures or consortia<\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"90\"><\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"96\"><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"217\">To increase efficiency by using knowledge to improve production processes<\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"90\"><\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"96\"><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"217\">To protect your firm or organsiation from loss of knowledge due to worker\u2019s departures<\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"90\"><\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"96\"><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"217\">To train workers to meet strategic objectives of your firm or organisation<\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"90\"><\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"96\"><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"217\">To increase worker acceptance of innovations<\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"90\"><\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"96\"><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"217\">To increase worker acceptance innovations<\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"90\"><\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"96\"><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>20. Reasons knowledge management practices are used in your firm or organisation<\/p>\n<p><strong>Benefits of Using Knowledge Management Practices<\/strong><\/p>\n<p>22.Effectiveness of results of using knowledge management practices (Very effective, effective, somewhat effective, not effective)<\/p>\n<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" align=\"left\">\n<tbody>\n<tr>\n<td valign=\"top\" width=\"217\"><\/td>\n<td valign=\"top\" width=\"84\">Very effective<\/td>\n<td valign=\"top\" width=\"72\">effective<\/td>\n<td valign=\"top\" width=\"72\">Neutral<\/td>\n<td valign=\"top\" width=\"78\">Not muchEffective<\/td>\n<td valign=\"top\" width=\"120\">Not at all effective<\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"217\">Increased our knowledge sharing horizontally(across departments, functions or business units)<\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"78\"><\/td>\n<td valign=\"top\" width=\"120\"><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"217\">Increased our knowledge sharing vertically (Up the organizational hierarchy)<\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"78\"><\/td>\n<td valign=\"top\" width=\"120\"><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"217\">Improved worker efficiency and\/or productivity<\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"78\"><\/td>\n<td valign=\"top\" width=\"120\"><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"217\">Improved skills and knowledge of workers<\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"78\"><\/td>\n<td valign=\"top\" width=\"120\"><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"217\">Increased our number of markets (more geographic locations)<\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"78\"><\/td>\n<td valign=\"top\" width=\"120\"><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"217\">Improved client or customer relations<\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"78\"><\/td>\n<td valign=\"top\" width=\"120\"><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"217\">Helped us add new products or services<\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"78\"><\/td>\n<td valign=\"top\" width=\"120\"><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"217\">Increased our adaptation of products or services to client requirements<\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"78\"><\/td>\n<td valign=\"top\" width=\"120\"><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"217\">Increased flexibility in production and innovation&nbsp;<\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"78\"><\/td>\n<td valign=\"top\" width=\"120\"><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"217\">Prevented duplicate research and development<\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"78\"><\/td>\n<td valign=\"top\" width=\"120\"><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"217\">Improved our corporate or organizational memory<\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"78\"><\/td>\n<td valign=\"top\" width=\"120\"><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"217\">Increased our ability to capture knowledge from public research institutions including universities and government laboratories<\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"78\"><\/td>\n<td valign=\"top\" width=\"120\"><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"217\">Increased our ability to capture knowledge from other business enterprises, industrial associations, technical literature etc.<\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"78\"><\/td>\n<td valign=\"top\" width=\"120\"><\/td>\n<\/tr>\n<tr>\n<td valign=\"top\" width=\"217\">Improved involvement of workers in the workplace activities<\/td>\n<td valign=\"top\" width=\"84\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"72\"><\/td>\n<td valign=\"top\" width=\"78\"><\/td>\n<td valign=\"top\" width=\"120\"><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Spending on kM practices<\/strong><\/p>\n<p>23. So the KM practices currently in use in your firm or organisation have dedicated budgets or spending?<\/p>\n<p>If yes, what percentage of expenditure is dedicated to Knowledge Management Practices?<\/p>\n<p>i)&lt;5 %\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 ii)5-10%\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 iii)10 \u2013 20%\u00a0\u00a0\u00a0\u00a0 iv) &gt;20%<\/p>\n<p><strong>Knowledge Retention<\/strong><\/p>\n<p>24.What do you think are the factors influencing Knowledge retention in your organization ? \u00a0\u00a0\u00a0<span style=\"text-decoration: underline;\">(Rank the factors given below from 1 \u2013 5\u00a0 on your choice of preference)<\/span><\/p>\n<p>a) Employees leaving for a better job elsewhere\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>b) Retirement\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>c) Promotion\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>d) Relocation\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>e) Downsizing and external factors\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0[\u00a0 ]<\/p>\n<p>25.What are the problems faced by you in using IT for Knowledge Management?<\/p>\n<p><span style=\"text-decoration: underline;\">(Rank the factors given below from 1 \u2013 8\u00a0 on your choice of preference)<\/span><\/p>\n<p>a)\u00a0\u00a0\u00a0 Lack of training.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>b)\u00a0\u00a0 System too much complicated. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>c)\u00a0\u00a0 Lack of identifying the proper IT tool\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>d)\u00a0\u00a0 Lack of time to learn. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>e)\u00a0\u00a0 Lack of user uptake due to insufficient\u00a0 communication.\u00a0\u00a0 \u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>f)\u00a0\u00a0\u00a0 Every day use did not integrate into normal working practice. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>g)\u00a0\u00a0 Unsuccessful due to technical problems. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>h)\u00a0\u00a0 If any other ,please specify ___________________________________________<\/p>\n<p><strong>Challenges in implementing KM practices<\/strong><\/p>\n<p>26. What are the problems faced by you in using IT for Knowledge Management?<\/p>\n<p><span style=\"text-decoration: underline;\">(Rank the factors given below from 1 \u2013 8\u00a0 on your choice of preference)<\/span><\/p>\n<p>a)\u00a0\u00a0\u00a0 Lack of training.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>b)\u00a0\u00a0 System too much complicated. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>c)\u00a0\u00a0 Lack of identifying the proper IT tool\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>d)\u00a0\u00a0 Lack of time to learn. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>e)\u00a0\u00a0 Lack of user uptake due to insufficient\u00a0 communication.\u00a0 \u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>f)\u00a0\u00a0\u00a0 Every day use did not integrate into normal working practice. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>g)\u00a0\u00a0 Unsuccessful due to technical problems. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>27. What is the biggest hurdle in effective implementation of KM in your organization ?<\/p>\n<p>1.Changing people\u2019s behaviour from knowledge hoarding to knowledge sharing. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0[\u00a0 ]<\/p>\n<p>2.Lack of understanding of KM and its benefits. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0[\u00a0 ]<\/p>\n<p>3.Determining what kind of knowledge to be managed &amp; making it available.\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0[\u00a0 ]<\/p>\n<p>4.justifying the use of scarce resources for KM.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0[\u00a0 ]<\/p>\n<p>5.Lack of top management commitment to KM.\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0[\u00a0 ]<\/p>\n<p>6.Overcoming technological limitations.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0[\u00a0 ]<\/p>\n<p>7.Attracting &amp; retaining talented people.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0[\u00a0 ]<\/p>\n<p>&nbsp;<\/p>\n<p>28. Please mention your perception on the satisfaction level of the strategy does your organisation use for KM?<\/p>\n<p><span style=\"text-decoration: underline;\">(Rank the factors given below as VS \u2013 Very Suitable, S \u2013 Suitable, M \u2013 Medium, NS \u2013 Not Suitable, NAS \u2013 Not at all suitable\u00a0 on your choice of preference)<\/span><\/p>\n<p>a)\u00a0\u00a0 KM as a business strategy. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>b)\u00a0\u00a0\u00a0\u00a0\u00a0 Transfer of knowledge &amp; best practices. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>c)\u00a0\u00a0\u00a0\u00a0\u00a0 Customer focused knowledge. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>d)\u00a0\u00a0\u00a0\u00a0\u00a0 Personal responsibility for knowledge.\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>e)\u00a0\u00a0\u00a0\u00a0\u00a0 Innovation and knowledge creation.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/p>\n<p>f)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 If any other, please specify ___________________________________________<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Responsibility for knowledge management practices<\/strong><\/p>\n<p>32. Which of the following groups is responsible for the knowledge management practices Currently in use in your firm or organization?<\/p>\n<ol>\n<li>HR\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/li>\n<li>IT\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/li>\n<li>Knowledge management unit\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/li>\n<li>Library \/ documentation centre\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/li>\n<li>Executive management team\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/li>\n<li>Don\u2019t know\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [\u00a0 ]<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p>33. \u00a0Are there any knowledge management practices that your firm or or oraganisation uses that we have not included in the survey?<\/p>\n<ul>\n<li>No<\/li>\n<li>Yes, Please specify<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong><a href=\"https:\/\/www.yourhrworld.com\/formats\/wp-content\/uploads\/2012\/08\/Questionnaire-in-Knowledge-Management.doc\">Click Here To Download Questionnaire in Knowledge Management<\/a><\/strong><\/p>\n\n<div style=\"font-size: 0px; height: 0px; line-height: 0px; margin: 0; padding: 0; clear: both;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>\u00a0I have attached Knowledge management questionnaire. &nbsp; Knowledge Management in Industries I am XXX XXX pursuing Ph.D. in Pondicherry University on \u201cKNOWLEDGE MANAGEMENT PRACTICES\u201d in industries. I request you to please fill in the questionnaire to facilitate the completion of the same. Introduction:Knowledge management is the systematic process of finding, selecting, organizing, distilling and presenting information. \u00a0\u00a0This project is to find the KM practices used in industries, Benefits and challenges faced in the implementation of KM practices. QUESTIONNAIRE Name\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 :\u00a0\u00a0 _________________\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Designation\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 :\u00a0 ________________ Organisation\u00a0\u00a0\u00a0\u00a0 :\u00a0\u00a0 _________________\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Place \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 :\u00a0 ________________ What is the type of industry? i)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Manufacturing\u00a0\u00a0<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[45],"tags":[1029,511,276,2870],"class_list":["post-6854","post","type-post","status-publish","format-standard","hentry","category-hr","tag-in","tag-knowledge","tag-management","tag-questionnaire"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Knowledge Management Questionnaire - HR Letter Formats<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.yourhrworld.com\/formats\/hr\/questionnaire-in-knowledge-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Knowledge Management Questionnaire - HR Letter Formats\" \/>\n<meta property=\"og:description\" content=\"\u00a0I have attached Knowledge management questionnaire. &nbsp; Knowledge Management in Industries I am XXX XXX pursuing Ph.D. in Pondicherry University on \u201cKNOWLEDGE MANAGEMENT PRACTICES\u201d in industries. I request you to please fill in the questionnaire to facilitate the completion of the same. Introduction:Knowledge management is the systematic process of finding, selecting, organizing, distilling and presenting information. \u00a0\u00a0This project is to find the KM practices used in industries, Benefits and challenges faced in the implementation of KM practices. 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