Hi FRNDS..

here's an ultimate book for you all..

ACTIVE LISTENING:

Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others.

Clearly, listening is a skill that we can all benefit from improving. By becoming a better listener, you will improve your productivity, as well as your ability to influence, persuade negotiate. What’s more, you’ll avoid conflict and misunderstandings – all necessary for workplace success. )

regards,
Fanimo

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Mind Tools- Active Listening.pdf (220.4 KB, 1 views)