Hi,

I'm a training coordinator currently working on setting up a Knowledge Management site for my company, an IT services provider.

The goal for this site is to share and disseminate knowledge and best practices across the organisation, with a view to increase organisational efficiency. My first task is to contact community heads to find out what expectations they might have from such a site.

I was wondering if anyone has had any experience setting up something like this. If so, what kinds of questions would you ask senior managers to get them to give you relevant information that you could use to set up a KM site?