Customer service representatives are one of the few job profiles which are very common. In the present times, almost all businesses which have direct interaction with customers need customer service representatives to deal with consumers. This makes it one very common job. And because it doesn’t require any major educational qualifications, more and more people are attracted towards it. Hence, if you are planning to apply for this job then it is sure that you will have to face intense competition as people who have more experience than you will always have brighter chances of getting selected.
To help you get selected, this article brings to you a smart trick which can help you get the attention of the recruiter. You can do so by creating an impressive customer service representative resume. Though there is no formal education needed for this job but employers prefer those candidates who have completed their basic high school education. To create that impression, you need to have reasonable amount of experience on the same profile or in the sales field, this will help you earn extra points. Let us have a look at all the points that must focus on while designing an effective resume for this job profile.
Start with Professional Summary
You should create that desirable first impression with a beautifully framed professional summary which should contain a brief note on your experience and skills which make you a strong contender for this post.
Talk About Your Areas of Expertise
The next point on which you should concentrate is your strength which you should reflect by mentioning your areas of expertise. Use bullet points to talk about all the work that you have been doing. Highlight some quality or strength of your working which will help you create a strong image of your working style. This needs to be framed with an intention to highlight your working.
Mention about all the companies for which you have worked along with the profile on which you have worked. It is important that you discuss all your jobs one by one in a chronological order. Make sure that you include all the information in an easy to read format. Use this column to talk about all the roles and responsibilities that your job demanded you to perform. This is the best way to mention everything that you have done in past so that the employer feels that you are perfect for the post of customer service representative. It totally depends on your skill that how effectively you discuss your jobs and key roles to get optimum benefits.
Education Qualifications and Certificates
This would be the last important column on which you need to focus. Talk about your education qualification along with any kind of certificate course that you have done that can be helpful in getting you this job. For instance, if you have done some computer course which makes you more competent for this job then mention it.
Using all these points smartly in your resume can help you impress the employer. Make sure that all the information that you are providing is correct without any exaggeration and for sure you will be able to get selected.