Tips for Apologizing to Employers and Colleagues
If you have done something wrong then apologies are the best thing to do but they are also the most difficult things too. And when you have to say “I am Sorry” at a professional setting, it becomes all the more challenging. But when you apologize from heart for your mistakes, things become a lot easier.
Apologizing is surely the best way to express your feelings on the mistake you have committed but while apologizing at workplace, people often consider it as your weakness. But people who are wise, know the importance of saying sorry and how it brings out your confidence in yourself to fix t he troubles with effectiveness.
Apologizing at Work Place?
While working at some professional setting, you cannot keep constantly saying sorry for small things. This is not a right thing to do as this would lead to creation of a weak image of your personality. It would show that you are weak and therefore you are apologizing for small things. You really need to know where you should be saying “I am sorry” and where you should be avoiding.
Apologizing While Searching for a Job?
While looking for a job, if you have done something wrong then you must sincerely apologize for your act. For instance, if you have showed up late for the interview then do not forget to say “I am sorry”. It is important because when you are in the recruitment process, you have to show your professional and personal qualities to the employer and demonstrating them correctly can help you get the job without any complications.
Tips on Apologizing
Depending upon the issue, every apology differs. You really need to know for what reason are you making an apology, to whom you are making an apology etc. This will give a clear picture of how you should be apologizing. Given below are a few tips that can help you say “I am sorry” in the most suitable manner, especially in the professional setting.
Never Delay an Apology
You should never take too long to apologize for your mistake. It is important to do to as soon as possible so that there is no room for the negative feelings to emerge. If there is some minor mistake that you have made, you can apologize for it at the moment. But if there is some major transgression then you cannot simply apologize right after the event. You must wait for a few hours to let the things settle down and then go and submit your apologies.
Do Not Use It As An Excuse
You should never let your apology sound like an excuse for your actions. For this, you must start with “I am extremely sorry” and then begin what you have to say. Do not include in your speech, words like but, if, because. The idea is to express your feelings without putting any conditions. You must keep it clear.
Take Responsibility of Your Mistake
Most of the times, we avoid taking the responsibility of what we have done and that’s when the problem starts. The best thing to do is to admit the mistake you have done. This would reflect that you are actually sorry about what has happened and you are not simply making excuses. This also reflects that you have admitted what wrong you have done which is a positive thing to do.
Talk About Fixing the Damages
Once you have apologized and taken responsibility of your actions, the next thing to is to talk about how you can fix your actions and what measures you will take to make sure that same issue does not happen in future. Do not simply get done by saying that it will not happen again. To sound more convincing, you should be able to come up with steps which will help you create a stronger impression of words you have said. You can also ask for any remedies from the person to whom you are making an apology and include them in your working.
Act on Your Words
If you said that you will never be late for the meetings then you should bring that into action. If you are unable to follow through your words then the apology has no meaning. You must act on your words with complete sincerity y so that you can add more value to your apology and your personality.
Decide How to Apologize
If the mistake is small then you can send an email saying sorry to your colleague. But if you have committed something big then you must go and see him in person in order to discuss the issue in detail. In case you feel that things will get difficult if you meet in person then writing a sincere mail with all the points is the best thing to do.
Other Related Apology Letter Formats
Apology Letter for Delay Payment in Salary
Apology Email to an Employer for Missing an Interview
Apology Letter for Being Late for Work
Apology Letter to Client for Poor Performance
Apology Letter for Cancellation of Business Meeting
Apology Letter to Company Management for Misunderstanding
Categories: Employee Relations Tags: Colleagues, Effective Tips, Employer's
Ways for Impressing Employers Using an Impressive Customer Service Representative Resume
Customer service representatives are one of the few job profiles which are very common. In the present times, almost all businesses which have direct interaction with customers need customer service representatives to deal with consumers. This makes it one very common job. And because it doesn’t require any major educational qualifications, more and more people are attracted towards it. Hence, if you are planning to apply for this job then it is sure that you will have to face intense competition as people who have more experience than you will always have brighter chances of getting selected.
To help you get selected, this article brings to you a smart trick which can help you get the attention of the recruiter. You can do so by creating an impressive customer service representative resume. Though there is no formal education needed for this job but employers prefer those candidates who have completed their basic high school education. To create that impression, you need to have reasonable amount of experience on the same profile or in the sales field, this will help you earn extra points. Let us have a look at all the points that must focus on while designing an effective resume for this job profile.
Start with Professional Summary
You should create that desirable first impression with a beautifully framed professional summary which should contain a brief note on your experience and skills which make you a strong contender for this post.
Talk About Your Areas of Expertise
The next point on which you should concentrate is your strength which you should reflect by mentioning your areas of expertise. Use bullet points to talk about all the work that you have been doing. Highlight some quality or strength of your working which will help you create a strong image of your working style. This needs to be framed with an intention to highlight your working.
Professional Experience
Mention about all the companies for which you have worked along with the profile on which you have worked. It is important that you discuss all your jobs one by one in a chronological order. Make sure that you include all the information in an easy to read format. Use this column to talk about all the roles and responsibilities that your job demanded you to perform. This is the best way to mention everything that you have done in past so that the employer feels that you are perfect for the post of customer service representative. It totally depends on your skill that how effectively you discuss your jobs and key roles to get optimum benefits.
Education Qualifications and Certificates
This would be the last important column on which you need to focus. Talk about your education qualification along with any kind of certificate course that you have done that can be helpful in getting you this job. For instance, if you have done some computer course which makes you more competent for this job then mention it.
Using all these points smartly in your resume can help you impress the employer. Make sure that all the information that you are providing is correct without any exaggeration and for sure you will be able to get selected.
Categories: Others Tags: Employer's, Representative, Resume
Top 10 Things Employers Seek in a Resume
Top 10 Things Employers Seek in a Resume
Your Curriculum Vitae or Resume acts as the platform that help you highlight your skills, credentials and abilities to potentials employers. This document distinguishes you from the rest of the pack and gives others a tough competitive edge. A research says it takes merely 15 – 30-seconds to convince an employer about your potentiality from your resume. Job seekers are usually advised to keep their resumes as precise as possible. Recruiters do not have the time to go through pages after page as they never sit idle. Hence you will want to include only the most effective information that catches attention.
Here are the lists of the top 10 things employers look for in potential resume:
1. Cover letter is a must today. Job analysts are of the opinion that more than 80% resumes get rejected only because they lack the cover letter. Also if your cover letter fails convey the right job description, you are doomed too. Describe your expertise and experience for the applied job quite professionally in your letter.
2. Submit valid contact information. It should be on every page as header if your resume is more than one page long. Include details such as phone number, e-mail and other contact information you may be reached at.
3. Do not forget the summary statement. It is normally the opening statement that conveys your credentials to potential employers. It must be dynamic and should be able to grab attention.
4. Flaunt about your communication skills. Clearly mention what are you good at, be it listening, verbal or written. If you are able to convince well, no doubt you will be able to perform well which is what employers seek for.
5. Give a brief account of your analytical and research skills. Convince your employee that you are able to assess a situation, consider multiple perspectives and come to a conclusion that involves analytical thinking. Showcase your ability to solve problems in any kind of situation.
6. Inform about your computer and technical literacy. You must have the basic understanding of computer hardware and software for any position you apply today. You must have a sound knowledge in word processing, spreadsheets and email.
7. Learn to customize your resume. You should not send the same resume for every job position you are applying for. Do shape it with information relevant to the job applied for. Input latest skills and recent experiences that will attract employers.
8. Be precise and accurate. It is the key to a good resume. Do not use abbreviations for names of schools, companies, organizations and titles. No one understands acronyms except for the popular ones. Complete information gives a professional look.
9. Frame all your information in descending order of relevance. It should look professional and visually appealing. Use bold font and bullets to stress important points and keep it neat. Employers seek for the most important information in the beginning.
10. Your resume should have a sense of consistency. If your CV is consistent enough, the need for objective statement won’t much arise. Such resume will reflect your stand as employee and your potentials.
Categories: HR Tags: Employer's, Resume
User Manual For the Monthly E-Return Software
I have attached user manual for the monthly e-Return software of Employee’s Provident Fund Organisation.
Categories: HR Tags: Employer's, For, Manual, User
Employer Registration Form
Visit near your PF & ESI office for more information and find the ESIC registration form with this.
EMPLOYERS’ REGISTRATION FORM
(Regulation 10-B)
* Employer’s Code No
1. Name of the Factory/Establishment ……………………………………………………………………………………………………………….
2. Complete Postal Address ………………………………………………………………………………………………………………..
of the Factory/Establishment ……………………………………………………………………………….. PIN ……………………………..
3. (a) Telephone No., if any ………………………………………………………………………………………………………………..
(b) Fax No., if any ………………………………………………………………………………………………………………..
(c) E-mail address, if any ………………………………………………………………………………………………………………..
4. Location of Factory/Establishment
(a) State ………………………………………………………………… (b) District …………………………………………………………………
(c) Municipality/Ward ………………………………………………………………………………………………………………………………….
(d) Name of Town/Revenue Village ……………………………………………………………………………………………………………….
(Taluka/Tahsil) …………………………………………………………………………………………………………………………………………
(e) Police Station …………………………………………………………………………………………………………………………………………….
(f) Revenue Demarcation/Hudbast No. …………………………………………………………………………………………………………..
5. (a) Whether the building/premises of factory/Estt. is owned or hired.
…………………………………………………………………………………………………………………………………………………………….
(b) If hired or there is a change in the name of Unit/ownership, please indicate :-
…………………………………………………………………………………………………………………………………………………………….
(i) ESI Code No., if covered earlier ……………………………………………………………………………………………………………….
(ii) Date from which earlier factory/estt. closed down ……………………………………………………………………………………….
(iii) Terms and conditions under which property acquired/taken on lease (enclose copy of agreement/relevant deed).
6. Details of Bank A/c (b) Name of Bank and Branch
(a) Account No. ……………………………………………………………. (1) ………………………………………………………………
(b) Account No. ……………………………………………………………. (2) ………………………………………………………………
(c) Account No. ……………………………………………………………. (3) ………………………………………………………………
7. (a) Income Tax PAN/GIR No. ………………………………………………………………………………………………………..
(b) Income Tax Ward/Circle/Area ………………………………………………………………………………………………………..
8. Exact nature of work/business carried on ………………………………………………………………………………………………………..
9. Date of commencement of factory/Estt. ………………………………………………………………………………………………………..
10. (a) Whether registered under ………………………………………………………………………………………………………..
Factories/Shop & Estt. Other Act
(Please specify)
(b) Factory licence No./Trade Licence Licence No. Date Licensing Authority
No./Catering Estt. Licence No./
shop, Estt. Registration No./
Licence No. under Cinematography
Act etc.
(c) Please give whichever No. Date Issuing Authority
is applicable
(i) Commercial Tax No. (i)
(ii) State Sales Tax No. (ii)
FORM-01
(iii) Central Sales Tax No. (iii)
(iv) Any other Tax No. (iv)
(d) Maximum No. of persons that ………………………………………………………………………………………………………
can be employed on any one
day, as per Licence
11. (a) Whether power is used for
manufacturing process as per
section 2(k) of the Factories
Act, if so, since when
(b) In case of factory whether ………………………………………………………………………………………………………
Licence issued unde section
2(m)(i) or 2(m)(ii) of the
Factories Act, 1948
(c) Power connection No. Sanctioned Power load Issuing Authority
12. (a) Whether it is Public or Private Ltd.
Company/Partnership/Proprietorship/
Co-operative Society/Ownership
(attach copy of Memorandum &
Articles of Association/
Partnership Deed/Resolution
(b) Give name, present and permanent (i) Name Designation Address
residential address of present (ii)
Proprietor/Managing Director, (iii)
Directors/Managing Partner, (iv)
Partners/Secretary of the (v)
Co-operative Society (vi)
(vii)
13. Address(es) of the Registered Office/ Address No. of Tel. No./ Function Person responsible
Head Office/Branch Office/Sales employees Fax No. for day to day
Office/Administrative Office/other functioning of the
offices if any, with no. of employees office
attached with each such office and
person responsible for the office
14. (a) Whether any work/business (give details on a separate sheet, if required)
carried out through contractor/
immediate employer
(b) If yes, give nature of such ………………………………………………………………………………………………………
work/business
15. (a) EPF Code No. Issuing Authority
(If covered under EPF Act)
16. Total number of employees employed for wages directly and through immediate employers on the date of application,
(whether manual/clerical/supervision, connected with the administration or purchase of raw materials or distribution or
sale of product/service, whether permanent or temporary)
As on date Total No. of Employees No. of employees drawing
wages Rs. 10,000/- or less
Male Female Total Male Female Total
Employed directly by the Principal
employer
Through Immediate employer/contractor
Total
17. Total wages paid in the preceeding month
Total Wages Wages paid to employees drawing
wages Rs. 10,000/- or less
To employees employed directly by the
Principal Employer
To employees employed through Immediate
Employer/Contractor
18. Give first date since when 10/20** or
more coverable employees under ESI
Act, were employed for wages ………………………………………………………………………………………………………
I hereby declare that the statement given above is correct to the best of my knowledge and belief. I also undertake to
intimate changes, if any, promptly to the Regional Office/Sub-Regional Office, ESI Corporation as soon as such changes
take place.
Date : Name and Signature ………………………………..
Place : Designation with seal ………………………………
(should be signed by principal employer U/S 2(17) of ESI Act)
* Please mention the Employer’s Code No., if previously allotted in case the factory/establishment was covered under the
ESI Act.
* Score out whichever is not applicable. In case of factory/an establishment using power in the manufacturing process the
number applicable is 10 persons or more. In the case of a factory not using power or an establishment engaged in
manufacturing process without using power or any other establishment, the number applicable is 20 or more persons.
INSTRUCTIONS
Note 1 : Please enclose photocopy of the following deeds/agreements/documents/certificate :
(a) Registration Certificate/Licence issued under Shops and Establishment Act or Factories Act.
(b) Latest Rent Bill of the premises you are occupying indicating the capacity in which the premises is occupied,
if applicable.
(c) Latest building Tax/Property Tax receipt (Zerox).
(d) Memorandum and Articles of Association/Partnership Deed/Trust Deed.
(e) Zerox copy of certificate of commencement of production and/or Registration No. of CST/ST.
Note 2 : ‘Power’ shall have the meaning assigned to it in the Factories Act, 1948 which is as under :-
‘Power’ means electrical energy, or any other form of energy which is mechanically transmitted and is not generated
by human or animal agency.
Note 3 : Manufacturing process as defined in section 2(k) in Factories Act is as under :-
‘manufacturing process’ means any process for :-
(i) making, altering, repairing, ornamenting, finishing, packing, oiling, washing, cleaning, breaking up,
demolishing, or otherwise treating or adapting any article or substance with a view to its use, sale, transport,
delivery or disposal;
(ii) pumping oil, water, sewage or any other substance;
(iii) generating, transforming or transmitting power;
(iv) composing types for printing, printing by letter press, lithography photogravure or other similar process or
book binding;
(v) constructing, reconstructing, repairing, refitting, finishing or breaking up ships or vessels;
(vi) preserving or storing any article in cold storage.
Note 4 : “Immediate Employee” in relation to employees employed by or through him, means a person who has undertaken
the execution, on the premises of the factory or an establishment to which this Act applies or under the supervision
of the principal employer or his agent, of the whole or any part of any work which is ordinarily part of the work of
the factory or establishment of the principal employer or is preliminary to the work carried on in, or incidental to
the purpose of, any such factory or establishment and includes a person by whom the services of an employee who
has entered into a contract of service with him are temporarily lent or let on hire to the principal employer and
includes a contractor.
Note 5 : “Principal Employer” means —
(a) In a factory, the owner or occupier of the factory and includes the managing agent of such owner or occupier,
the legal representative of a deceased owner or occupier and where a person has been named as the manager
of the factory under the Factories Act, 1948, the person so named;
(b) In any establishment under the control of any department of any Government, in India the authority appointed,
by such Government in this behalf or where no authority is so appointed, the head of the Departments;
(c) In any other establishment, any person responsible for the supervision and control of the establishment.
Note 6 : “Occupier” of a factory/establishment means the person who has ultimate control over the affairs of the factory/
establishment and when the said affairs are entrusted to a managing agent shall be the Occupier of the factory/
establishment.
Note 7 : “Employees” means any person employed for wages in or in connection with the work of a factory or an establishment
to which this Act applies and —
(i) who is directly employed by the principal employer for any work incidental or preliminary to or connected
with the work of the factory or establishment whether such work is done by the employee in the factory or
establishment or elsewhere; or
(ii) who is employed by or through an immediate employer on the premises of the factory or establishment or
under the supervision of the principal employer or his agent or work which is ordinarily part of the work of
the factory or establishment or which is preliminary to be carried on in or incidental to the purpose of the
factory or establishment; or
(iii) whose services are temporarily lent or let on hire to the principal employer by the person with whom the
person whose services are so lent or let on hire has entered into a contract of service;
(iv) and includes any person employed for wages on any work connected with the administration of the factory or
establishment or any part, department, or branch thereof with the purchase of raw materials for, or the
distribution or sale of the products of, the factory or esablishment; (or any person engaged as an apprentice,
not being an apprentice engaged under the Apprentices Act, 1961 (52 of 1961), or under the standing orders
of the establishment; but does not include) —
(a) Any member of the Indian Naval, Military or Air Force; or
(b) Any person so employed whose wages excluding remuneration for overtime work exceeds such wages
as may be prescribed by the Central Government, a month;
PROVIDED that an employee whose wages excluding remuneration for over time work exceeds such wages as
may be prescribed by the Central Government, a month at any time after and not before the beginning of the
contribution period, shall continue to be an employee until the end of that period.
Note 8 : “Wages” means all remuneration paid or payable in cash to an employee, if the terms of the contact of employment,
express or implied, were fulfilled and includes any payment to an employee in respect of any period of authorized
leave, lock-out, strike which is not illegal or lay off and other additional remuneration, if any, paid at intervals not
exceeding two months, but does not include :-
(a) any contribution paid by the employer to any pension fund or provident fund, or under this Act;
(b) any travelling allowance or the value of any travelling concession;
(c) any sum paid to the person employed to defray special expenses entailed on him by the nature of his
employment; or
(d) any gratuity payable on discharge.
Categories: HR Tags: Employer's, Form, Form-01, Registration