Posts tagged "Customer Service"

Apology Letter to Client for Poor Performance

Apology letters are extremely important in a professional setting because they help you have sound formal relationships with your clients and business associates when your employees or your Company has mistakenly committed some errors. We must accept that we cannot always promise the best of the services or products and therefore, we must always be humble to write apology letter for bad service or for delay in service. By writing apology letter to customer for poor service, we cannot make an unsatisfied client happy but we can always reduce the intensity of his dissatisfaction. Writing Apology Letter for Being Late for Work also helps you have good terms with your boss.

We have come up with an apology letter to client for poor performance. Use this sample template to write a personalized letter to your customer.

Sample Apology Letter to Client for Poor Performance

From

R.K. Sharma

Manager,

Advent Mechanics Pvt. Ltd.

Mumbai

Date: 26.05.2018

To,

Vinod Khatri

The Manager

Hindustan Medicines Pvt. Ltd.

Mumbai

Dear Mr. Khatri,

I hope this letter of mine finds you in the best of your health and spirits.

You are a very valued client of our Company and we share a strong association of last so many years. All the transactions in the past were in perfect synch with our terms and conditions until the recent one.

I was in deep shock when I received a complaint from your end for unacceptable performance by our production department. After closely studying the issue you were facing, I myself supervised the who situation and found out that the reason behind this issue was the machine which is used for creating the particular part that is fitted in the apparatus is not working properly and is causing the functional issues. I am extremely sorry on behalf of my production department who should have taken care of this problem and addressed it to ensure smooth product delivery.

I have removed the staff responsible for taking care of the machine and I am in deep regrets for causing all the inconvenience to you.

I would again submit my heartfelt apologies on this situation and would request you to please accept them. I will ensure that no such issues surface in future transactions and we have a healthy association.

Thanking you

Sincerely,

R.K. Sharma

Manager,

Advent Mechanics Pvt. Ltd.

Mumbai

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Posted by Hrformats - May 28, 2018 at 8:45 AM

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Impress Employers Using an Smart Customer Service Representative Resume

Customer service representatives are one of the few job profiles which are very common. In the present times, almost all businesses which have direct interaction with customers need customer service representatives to deal with consumers. This makes it one very common job. And because it doesn’t require any major educational qualifications, more and more people are attracted towards it. Hence, if you are planning to apply for this job then it is sure that you will have to face intense competition as people who have more experience than you will always have brighter chances of getting selected.

To help you get selected, this article brings to you a smart trick which can help you get the attention of the recruiter. You can do so by creating an impressive customer service representative resume. Though there is no formal education needed for this job but employers prefer those candidates who have completed their basic high school education. To create that impression, you need to have reasonable amount of experience on the same profile or in the sales field, this will help you earn extra points. Let us have a look at all the points that must focus on while designing an effective resume for this job profile.

Start with Professional Summary

You should create that desirable first impression with a beautifully framed professional summary which should contain a brief note on your experience and skills which make you a strong contender for this post.

Talk About Your Areas of Expertise

The next point on which you should concentrate is your strength which you should reflect by mentioning your areas of expertise. Use bullet points to talk about all the work that you have been doing. Highlight some quality or strength of your working which will help you create a strong image of your working style. This needs to be framed with an intention to highlight your working.

Professional Experience

Mention about all the companies for which you have worked along with the profile on which you have worked. It is important that you discuss all your jobs one by one in a chronological order. Make sure that you include all the information in an easy to read format. Use this column to talk about all the roles and responsibilities that your job demanded you to perform. This is the best way to mention everything that you have done in past so that the employer feels that you are perfect for the post of customer service representative. It totally depends on your skill that how effectively you discuss your jobs and key roles to get optimum benefits.

Education Qualifications and Certificates

This would be the last important column on which you need to focus. Talk about your education qualification along with any kind of certificate course that you have done that can be helpful in getting you this job. For instance, if you have done some computer course which makes you more competent for this job then mention it.

Using all these points smartly in your resume can help you impress the employer. Make sure that all the information that you are providing is correct without any exaggeration and for sure you will be able to get selected.

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Posted by Hrformats - April 14, 2015 at 7:09 AM

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