If you have done something wrong then apologies are the best thing to do but they are also the most difficult things too. And when you have to say “I am Sorry” at a professional setting, it becomes all the more challenging. But when you apologize from heart for your mistakes, things become a lot easier.
Apologizing is surely the best way to express your feelings on the mistake you have committed but while apologizing at workplace, people often consider it as your weakness. But people who are wise, know the importance of saying sorry and how it brings out your confidence in yourself to fix t he troubles with effectiveness.
Apologizing at Work Place?
While working at some professional setting, you cannot keep constantly saying sorry for small things. This is not a right thing to do as this would lead to creation of a weak image of your personality. It would show that you are weak and therefore you are apologizing for small things. You really need to know where you should be saying “I am sorry” and where you should be avoiding.
Apologizing While Searching for a Job?
While looking for a job, if you have done something wrong then you must sincerely apologize for your act. For instance, if you have showed up late for the interview then do not forget to say “I am sorry”. It is important because when you are in the recruitment process, you have to show your professional and personal qualities to the employer and demonstrating them correctly can help you get the job without any complications.
Tips on Apologizing
Depending upon the issue, every apology differs. You really need to know for what reason are you making an apology, to whom you are making an apology etc. This will give a clear picture of how you should be apologizing. Given below are a few tips that can help you say “I am sorry” in the most suitable manner, especially in the professional setting.
Never Delay an Apology
You should never take too long to apologize for your mistake. It is important to do to as soon as possible so that there is no room for the negative feelings to emerge. If there is some minor mistake that you have made, you can apologize for it at the moment. But if there is some major transgression then you cannot simply apologize right after the event. You must wait for a few hours to let the things settle down and then go and submit your apologies.
Do Not Use It As An Excuse
You should never let your apology sound like an excuse for your actions. For this, you must start with “I am extremely sorry” and then begin what you have to say. Do not include in your speech, words like but, if, because. The idea is to express your feelings without putting any conditions. You must keep it clear.
Take Responsibility of Your Mistake
Most of the times, we avoid taking the responsibility of what we have done and that’s when the problem starts. The best thing to do is to admit the mistake you have done. This would reflect that you are actually sorry about what has happened and you are not simply making excuses. This also reflects that you have admitted what wrong you have done which is a positive thing to do.
Talk About Fixing the Damages
Once you have apologized and taken responsibility of your actions, the next thing to is to talk about how you can fix your actions and what measures you will take to make sure that same issue does not happen in future. Do not simply get done by saying that it will not happen again. To sound more convincing, you should be able to come up with steps which will help you create a stronger impression of words you have said. You can also ask for any remedies from the person to whom you are making an apology and include them in your working.
Act on Your Words
If you said that you will never be late for the meetings then you should bring that into action. If you are unable to follow through your words then the apology has no meaning. You must act on your words with complete sincerity y so that you can add more value to your apology and your personality.
Decide How to Apologize
If the mistake is small then you can send an email saying sorry to your colleague. But if you have committed something big then you must go and see him in person in order to discuss the issue in detail. In case you feel that things will get difficult if you meet in person then writing a sincere mail with all the points is the best thing to do.
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When a company is hiring new people, there are a few things that every employer wants to know about. The idea is to be sure about the people that will be selected. No employer wants to waste his time, energy and resources in hiring a wrong person. In order to make sure that they have selected the right man, they need some information which is very useful in helping them have a smooth decision making process.
This post talks about 5 most important things that every employer wants to know from the job applicants. So if you are able to pass on this information to the employer in a clear manner, then you have better chances of getting selected.
- Relevant Experience or Training
No company wants to hire fresher as lots of time and energy goes into training a fresh mind. Employers are interested in knowing how much experience you have in relation with the job for which you have applied. They are also interested in knowing the training programs you have undergone in past. The idea is to know how much aware you are about the profile for which you have applied, the roles and responsibilities attached with it, the work flow and general understanding about the profile for better working. This always helps in earning extra points.
- Criminal Record in Past
Companies want to make sure that the people they are hiring do not have any criminal record or any past related with violent behavior. It is important for the safety and confidentiality of the workplace and the workforce. Some companies go for a thorough credit check to ensure that everything is in place just before hiring the new candidate. So make sure that you don’t have any such records or they can adversely interfere with your future.
- Reliable and Discipline
When a company hires any person, it wants to make sure that the person is reliable and honest with his job. Employers are not interested in hiring individuals who never respect the deadlines, who arrive late at work, who are absent from work too often, who are not disciplined, who don’t follow the rules of the company. To get an insight on these behavioral points, they contact the references to know the conduct and reliability of a new candidate. You are selected only when you are able to earn points on conduct and commitment.
- Self Motivation
In order to grow on a personal level and in order to help your organization grow, you need to be self motivated. Employers always chose those individuals who are strongly self motivated. Such a person doesn’t need surveillance to deliver results. He doesn’t need a boss to tell what to do. He is a proactive person who is self motivated to find out ways to work even when not guided. He can manage the show on his own and can responsibly complete the assigned work. Not only this, such people are able to motivate people around them which help the organizations grow.
- Group Behavior
Employers look for candidates who are great team workers. They do not want to hire someone who cannot work in a group. It is very important for the employers to make sure that the work environment is pleasant and positive and for that to happen, they need employees to be interactive. They always look for people who can interact in group effectively, who are able to get along with all kinds of people. Anti-social people are just not loved by them.
So make sure that all these 5 things are highlighted in your resume or interaction with the hiring manager as they can help you win a wonderful job.
Whenever a new employee joins a company, it is the duty of the management to welcome him with open arms and announcing his arrival publicly. This is a way of formally informing the other staff about the entrant, his profile, the work he is going to do etc. This also includes the date of joining. This is nothing but a way of informing.
If you are in the management of your company and you are suppose to be framing a letter for announcement of new employee joining your company then you must have a look at the sample format given below which takes into account the right way of writing such letter. Use it in a customized way to create your personal letter.
Sample Letter for Announcement Of New Employee Joining
This is to inform you all that Robin Smith is joining ABC Corporation Pvt. Ltd. to fill our vacant position in Marketing Departments as Assistant Marketing Manager. His first day will be on Tuesday, August 1st, 2015.
Robin possesses a rich experience in the marketing field and we are happy to have him in the marketing team of ABC Corporation Pvt. Ltd. If you get to see Robin in the premises, be sure that you welcome him to the organization. For the first few weeks, he is going to be participating in the orientation program and on boarding activities.
Mr. James Mark is going to mentor Robin and if you have any question or you need to meet Robin then you can speak with James before he joins the company.
Robin will be working in the Marketing Department and going to assist the Marketing Manager in all important decisions and plan implementations.
Thanks for joining me in welcoming Robin to the company.
ABC Corporation Pvt. Ltd.
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It is always good to train an employee from within your company than to hire someone who is new to the organization. This helps you have a better manager who is more informed about the work culture and business, something at which he doesn’t need to be trained.
Now the question is how to train your present employees to help them become efficient managers. This article talks about some very useful tips on training them so that they are ready to fit in the new role. Read through these amazing guidelines which are extremely helpful for both small and big businesses thereby helping them save hiring costs and have a much competent person handling the managerial position.
- Go For Overall Training
It is important that you train your employees in general and not specifically in relation with a particular profile. This is helpful in increasing the productivity of the employee and also helps in their retention as they are able to handle things which are outside the purview of their present job profile. This is essential because a manager needs to know every job so that he can have an understanding of the nitty-gritty attached with it.
- Encouraging Learning Environment
It is extremely important for an organization to have learning culture so that the employees are always proactive in learning new things. They are able to learn the trick to learn new things in varied situations for better performance. With this you can have all your employees develop a level of comfort when it comes to learning. They would not shy away from catching up a new skill or understanding new style of working. They will always be positive about learning something new.
- Train Them to Use Right Tricks
As a manager, a person needs to know various skills other than his job profile that are important for him to perform his managerial duties. These include skills to delegate the tasks amongst different people, to ranks tasks in order of priorities, to define goals for the team for better productivity and performance, to manage people, to define communication channels, to be able to design a plan and put it to execution and to exercise their leadership skills in the most effective and impressive way. All these tricks are essential for everyday working.
- Train to Develop Comfortable Communication
Communication is the soul of any company and it is the duty of the manager to maintain a smooth and comfortable channel of communication between the employees so that the working is not hampered. This includes having a friendly approach to communicate, to be able to use the technical terminology while talking and to have interactive sessions.
- Train to Develop Leadership Qualities
When we talk about manager, the most important quality for such a profile is leadership. If a person misses on this skill then he can do no good to the company. Therefore, the employee needs to be trained on this quality. Not only this, he should also be trained on how he can help his team member become leaders in whatever work they do so that they care able to perform their duties with better authority and confidence. This can be done by making the employee handle small leadership situations so that he learns to lead the situation and generate better performance. You must start training him from low level opportunities so that he can gradually learn the way to lead.
- Develop Better Understanding
If you want to hire a manager from within your organization then in order to have him attain corporate skills, you must help them have a better understanding of the business by introducing them to the information about which they are not aware at present. They should be made aware of the importance of their profile and the job they do so that they can see how their working affects the working of their employees and hence has an influence on the performance of the company. A manager should always have a macro view of every situation. He cannot survive on a smaller picture. Therefore, it is very important for the company to train the employee look beyond what he already knows and think out of box in order to deal with everyday challenges.
These are a few points which talk about the training tips which can transform your regular employee into an efficient and smart manager who knows how to lead, plan and act in the most amazing manner which helps your company grow.
The success of the company lies in hiring and retaining good employees in the company. A company should work hard to make sure that all good people stay in the organization. But sometimes despite all the efforts, these valuable assets leave. Therefore, you must stay vigilant so that you don’t end up losing them. This is only possible if you grab the warning signals on time and save the good men leaving your company.
This post talks about 5 indications that every manager or company owner must look for in order to avoid such a situation.
1. Look for Signs of Cheating
You may also come across employees searching for new jobs during the office hours by checking out the internet job postings or making calls to other companies when they are free or going for job interviews by taking a leave. If you observe any of these signs then you must act before it is too late.
Solution: You must ask the employee that reason why he wants to leave the company. If he gives some reasons like he is not comfortable working in the team then you can suggest him possible solutions. If he is looking for more a hike in career then you can show him possibilities that lie with your company which can help you retain him.
2. Crisis at Personal Ends
One must not forget that every person has a professional and personal life and problems in one can adversely affect the other. If there is an employee in your organization who is undergoing some problem in his personal life like a demise of a family member, serious health issue in family or divorce then of course priorities in his life are going to change. He may start looking for better options which fit his list of priorities.
Solution: As the manager or company owner, you must always be aware of the personal life of your employees. Asking them about their families is a way of expressing your concern. You can even give them small break from work so that they can take care of their personal problems effectively without bothering about their job.
3. Expectations and Jealousy
There are all kinds of people working in a company, each with a different attitude and aptitude. In the midst of all this it sometimes happens that a go-getter in the company doesn’t get promoted and someone else does. This can be a situation wherein chances of jealousy increase because that employee was expecting a promotion based on his good performance.
Solution: Whenever you notice any employee talking about his hurt feelings or is angry or upset then you must address to the situation at the earliest by talking it out with him. You must make him understand the situation and reassure him that his efforts are acknowledged by the company. You can also help him enrolled for some additional training program.
4. They Simply Say it
If your employee tells you on your face that he is not happy working with the company then chances are bright that soon he is going to put up his resignation. Most of the times, employees don’t want to express themselves but sometimes they actually say it because they are deeply frustrated or disturbed. This is a sign that they are deeply unhappy with the organization and they want to leave.
Solution: If at all you find any employee making such a remark then never ever let it go. Ask him what he doesn’t like or what he desires. This will give you an insight to the problem and you can work out feasible solutions.
5. Don’t Stay Extra
If your employee leaves as soon the clock strikes the closing time or leaves just before it then it is one of the very first few signs that can be observed. It shows that he is not interested in investing any of his personal time at office because he is not connected with the company anymore. He doesn’t wish to stay longer to complete his pending task which otherwise would have been a matter of concern for him.
Solution: As soon as you see your employee leaving the office just on time then you must talk to him at the earliest or this is soon going to change into an intense situation in which his behavior will reflect his disinterest in the organization. So act before it is too late.
It is always good to act when you see sign warning signs in your company in order to retain your good people but make sure that you don’t do such a thing at the cost of the norms of your company because otherwise it can be really very damaging. You must know the best possible solution without making unreasonable compromises.
When you are the manager or the company owner, you will come across lots of things which are bothering your employees. These grievances can be defined as something real or imaginary feeling of dissatisfaction that an employee has for his job or concerning the management and their policies or the company procedures. Such kind of issues must be expressed by the worker by bringing it in the notice of the management so that best possible actions can be taken to resolve it. In case these grievances are not addressed in time then they can lead to bigger problems or disputes in the company which may affect the working and performance of the company as the whole.
This article talks about different effective ways with which these employee grievances can be handled by the managers or the company so that the workers working in your organization work with greater efficiency and enthusiasm. Addressing such issues is extremely important otherwise it may cause dissatisfaction, lack of interest, lower productivity and frustration amongst workers.
Reasons of Grievances
There are various reasons which may cause such a situation:
- Usually the cause of grievances is when the expectations of the employees are not fulfilled by the company which causes dissatisfaction in them.
- When the rules and practices of organization are violated.
- When the working conditions are not up to mark. For instance, there are no basic facilities, the place of working is unsafe, the relationship with manager is not cordial etc.
- Due to illogical practices of management. For instance, frequent transfers, demotions, overtime, and weird structure of remuneration.
These are some of the probable reasons because of which a person experiences dissatisfaction and frustration in his professional life.
It is must for managers to immediately address such situations amongst his employees and take necessary steps to rectify them. This is important not only for the performance of the company but also for the relationship of employer and employee. This way the employee remains honest to the organization.
Here are some of the steps that must be taken to handle grievances in the most effective way so that the issue can be resolved without causing any damages.
Taking a Quick Action
The moment some kind of grievance arises in the company, it must be given all the attention. Make sure that managers in your organization are trained from time to time to handle grievance situations in an effective manner. A fast action can reduce the damages and can also help in reducing the frustration levels in employees.
Acknowledge and Address
The next step is to acknowledge the problem. This way the worker will be able to develop confidence in the manager as he feels that management is interested in resolving his problem. It shows that administration is eager on solving it and would take the best steps to ensure that the best and authentic decision can be taken without any biases. This will give a very positive message.
Finding the Facts
The next step involves going some fact finding. This will work as the platform on which you can take a wise and genuine decision. Make sure that all these facts are properly placed in a file so that they can be used at the time of grievance redressal. This will bring clarity about the situation.
Look Into Reasons
Now once you have facts in hand then you must work to know the cause of grievance. You must find out the real cause of the problem because based on that information you will be able to take remedial actions which will not only help you address the problem in present but will also help you not repeat it in future.
Now it is time to take the decision based on all the facts you have able to find keeping the causes in the picture. Make sure that whatever course of action you are planning to take, you are aware about the present result of that action along with its repercussions in future. Every decision needs to be thoroughly analyzed before implementation so that you can make the best move.
Once you know what decision you are suppose to be taking, you must execute it at the earliest. You must look at the bigger picture while doing so and not just be focusing on one person.
After everything is done, you need to review your decision to make sure that grievance has been resolved properly and completely and now there are no issues.
If you will follow all these steps then you will be able to handle the situation effectively. This will keep the environment of your office cordial, positive and encouraging. Hence, make sure that you address grievances as soon as you feel them that they exist to keep your employees happy and loyal towards the company.
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Hospital volunteer is a thoughtful profession. It is not something that is dependent on your educational qualifications but it is something that is dependent on your experience, understanding of needs of others and proactive approach towards everything that you do. Hospital volunteers cover a wide area of services which includes small gestures like playing music in the lobby of the hospital to something intense like working to make life easier for the patients.
The duties of a hospital volunteer have a wide range. They overlap with the duties of many professionals in the healthcare industry. If you are still in your high school and desire to make a career in this then you can easy have a large experience to make you successful. This is a beautiful profession for all those who wish to make charity and service as their career, who desire to do something good for others, who wish to make life easier for people who are suffering from various problems. This profession helps them bring comfort and happiness to the lives of many people.
There is no strict definition of the work you are required to do as a hospital volunteer as it is subjective to the department you are working in. but there are some qualities and skills that you are expected to have when you are in this profession. Here is a list of these expectations which employers will always have from you.
- Warm Reception: You are always required to be warm to the guests and visitors. You must always wear a smile on your face.
- File Management: You must be able to file the documents at the right place and retrieve them as and when needed.
- Dealing with Trash: You should be able to take out trash as and when needed.
- Information Sharing: Forwarding mails, passing on information and sharing details with concerned department and personnel is also a part of your duty.
- Maintain Cleanliness: You are required to keep your work area neat and clean.
- Visit with Patients: Take patients to doctors or for tests or for an outing in the garden. Just be with them
- Guide Visitors: Be ready to guide the guests and visitors if they need directions in the campus.
- Distribution of Goodies: Transport different items like books or newspapers to different departments and sections in the hospital.
- Clean Patient Rooms: Maintain cleanliness in the rooms of the patients by cleaning trash, putting fresh bed sheets, changing towels etc.
- Take Orders: Take orders from patients and nurses so that you can offer best care to the patients.
- Office Work: Attend calls, maintain files, manage papers etc. and various other official things that are a part of office work.
- Be Polite and Patient: You are required to be polite with the staff, patients and guests and act with patience.
- Software Dealing: Should be able to work on the company software with ease. Learn different areas of working on it.
- Cafeteria Cleanliness: Maintain cleanliness in the cafeteria, lobbies etc.
- Be Professional and Positive: Be positive, even in the most difficult times. Act with utmost professional while dealing with different situations.
- Procurement: Procure different kinds of material from local vendors that are needed in the hospital on regular basis.
- Maintain Records: Should be able to maintain all sorts of records and keep them updated.
- Awareness: Be aware about the policies of the hospital along with policies of State Government, Federal Government and Center. Also ensure that all these policies are followed.
- Food Refill: Refill food and water for patients as and when needed.
- Offer Assistance: Like getting wheelchair or walkers for the patients when needed, helping them with the lift etc.
- Prepare Meals: Must be able to make coffee, tea and other simple refreshments when needed.
- Food Delivery: Should be able to deliver food to the patients as guided by the doctors without any delays or mistakes.
All these skills are very much necessary if you are a hospital volunteer. Your employer will always look for these qualities in you because they make you a perfect worker.
Employee relations is one of key function in HR Management.
Employee relations include subjects as follows
1. Employee engagement
2. Work life balance
3. Quality of work life
4. Conflict, bargaining, involvement and well-being
5. Tribunals and arbitration systems
6. Models of bargaining
7. Employee involvement
8. Employee involvement in practice
9. Health and safety