Dear Colleagues,

I am in the process conducting the 360 deg appraisal in my organisation but have encountered with a problem of :

1. Addressing the creeping in of a bias by the appraisor.
2. People have the tendency to rate a person higher than what he actually is or vice versa.
3. Within the organisation when two group leaders with the above tendency appraise, a non performer from one group may get the rating as a good performer from the other group.
4. There would be some method of putting some correction factor to address this creep to standardize the findings.

May I request you suggest ways / books that may give a solution to the query raised.

Thanks
Kanishka